Start your adventure with us! We're looking for a Customer Service Associate/ Junior Customer Service Associate to join our 5-star team!

RESPONSIBILITIES:

• Act as our service representative to handle all customer inquiries, including calls and emails
• Introduce potential and new customers on our relocation services and provide useful packing advice
• Provide ongoing support before, during and after a new customer signs up
• Liaise with clients, shippers and overseas destination agents
• Provide quotations to customers and arrange packing materials
• 5 day work week (able to work on weekends)

REQUIREMENTS:

• 0-3 years of customer service experience
• Good telephone manner, customer service, communication and texting skills
• Energetic with a can-do & positive attitude
• Enjoy working in a startup environment
• Fluent in both spoken and written Cantonese, good command in English, Mandarin capability is a plus
• Proficient in MS Applications and Chinese Word Processing

REMUNERATION & OTHERS:

Competitive base salary, year-end performance bonus, medical insurance, and other benefits. You are welcome to visit our website at www.yanyan.hk/en for more information about us. Applicants who are not invited for an interview within 1 month may consider their applications unsuccessful. 

All applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security.