The Company

FDM is the market leader in the Recruit, Train and Deploy industry. We recruit and train graduates, ex-forces personnel and returners to work, transforming them into IT and business consultants before deploying them across our client base. We work in partnership with our clients to fill their specialty skills gaps, building a diverse pipeline of talent for the future. Listed on the London Stock Exchange and with centres across APAC, Europe, and North America, FDM has shown rapid growth and has firmly established itself as an award-winning employer.

Duties and Responsibilities

At FDM, a Business Support Executive – APAC works within the Business Support (Finance) department and to play a crucial role in ensuring the smooth functioning of daily business operations across the whole business including the wider finance teams, sales, legal, consultants and clients, including:

• Completing contract paperwork and following through to the receipt of purchase orders from clients.
• Maximising invoicing through management of contracts, client portals and purchase orders.
• Producing reports as and when required regarding status of customer accounts.
• Onboarding new clients, producing client information packs for the finance team and ensuring smooth running of client and internal processes.
• Knowledge sharing and providing expertise to peers.
• Leading and completing ad hoc finance projects and following through to completion.
• Developing customer process maps / documentation for systems and controls within finance and wider operational systems.

Criteria

• Strong planning and analytical skills with very high attention to detail.
• Desire to take full ownership of work and adhere to strict deadlines under pressure.
• Effective communication in person and in written format with professional language.
• Able to build effective relationships with clients, account managers and other finance teams.
• At least a medium user of excel, specifically including pivot tables.
• Previous experience of managing client accounts from a customer service / relationship and paperwork perspective is highly desirable but not essential.

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