Founded in 2000, Heifer Hong Kong is a charitable organization that helps vulnerable farming families in remote China earn better income and achieve a sustainable livelihood.

Responsibilities:

Monthly Donor Recruitment and Fundraising

• Implement and manage the monthly donor recruitment program including through face-to-face and telemarketing efforts

§ Coordinate with government departments, service agencies, and internal staff to ensure smooth program operations.

• Manage service agencies include providing training program, production of marketing collaterals, etc.
• Monitor program performance, prepare monthly reports and assist with budget preparation
• Assist with program planning and development
• Assist in other fundraising and/or marketing events and campaigns as needed

Donor Care and Servicing

• Handle donation processing via cheque, bank autopay, online payment, and credit cards.
• Respond to donor inquiries professionally.
• Assist in database enhancement and mapping donor journeys.
• Plan and execute Donor Loyalty Program, including donor engagement activities and communications

Requirements:

• Tertiary educated
• At least 3 years of relevant experience
• Must have strong data analysis skills and experience working with database
• Able to communicate and build relationships with people
• Customer-oriented with good telephone manner
• Detail-minded and well organized
• NGO and donor service experience preferable
• Good command of both written & spoken English and Chinese

* Candidates with less experience will be considered for Assistant Officer position.

* The above job description is subjected to review during annual appraisal.

All applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security.