INFORMATION TECHNOLOGY SERVICES OFFICE

Specialist / Assistant Specialist (AV/IT Facilities) (Ref. 250226003-IE)

Duties

The appointee will be a member of the User Support Services Section and be required to:

(a) provide regular checking, troubleshooting, and maintenance services of classrooms and the AV/IT equipment of Student Computing Centres;

(b) manage the setup of operating systems, provision of applications, and maintenance of PCs in classrooms and Student Computing Centres;

(c) liaise with users, staff, students and other parties to resolve user issues;

(d) assist in planning/implementation of AV/IT improvement in classrooms;

(e) manage reports and logs for daily operations and projects;

(f) evaluate and test AV/IT hardware and software products;

(g) prepare user guides and training materials, and conduct user training demonstrations and workshops; and

(h) perform any other duties as assigned by the Director of the Office or his delegates.

The appointee will be required to work on shift and provide support on a roster basis as required.

Qualifications

Applicants should:

(a) have a recognised degree OR a higher diploma in Information Technology, Engineering, Computer Science or a related discipline with three years of relevant work experience;

(b) have solid experience in AV system planning, design, implementation, management and support;

(c) have substantial experience in providing user support and event support;

(d) preferably possess a strong understanding of audio/video system fine-tuning and expertise in products of mainstream AV brands such as Extron, Crestron and Shure;

(e) have good knowledge of IT system including Windows, Mac, Android, iOS, Microsoft Office, O365, MS Teams and Zoom;

(f) have good interpersonal and communication skills;

(g) be able to work independently and be a good team player; and

(h) have the ability to communicate effectively in both written and spoken English and Chinese, including Putonghua.

Applicants with less experience will be considered for the post of Assistant Specialist.

Conditions of Service

A highly competitive remuneration package will be offered. Initial appointment will be on a fixed-term gratuity-bearing contract. Re-engagement thereafter is subject to mutual agreement.

Application

Please submit an application through PolyU’s career website (https://jobs.polyu.edu.hk/general). Consideration of applications will commence on 6 March 2025 until the position is filled. The University’s Personal Information Collection Statement for recruitment can be found at https://www.polyu.edu.hk/hro/careers/pics_for_recruitment/.

PolyU is an equal opportunity employer, dedicated to fostering an environment that embraces diversity and demonstrates inclusion of people from all backgrounds, cultures, identities and experiences where all members of the University are treated with fairness, dignity and respect. To learn more about the University’s “Statement on Equal Opportunities, Diversity, and Inclusion”, please visit our website at https://www.polyu.edu.hk/hro/equal_opportunities_diversity_and_inclusion/.