Guest Service Supervisor
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提供，內容如有歧異，請以原文為準。
提供，內容如有歧異，請以原文為準。Job Highlights
- Brand new luxury lifestyle hotel brand
- Front Office
- Front Desk/ Guest Service Supervisor
- Superior remuneration and benefits
- Medical Benefits
- Annual Bonus and Incentive Plan
- Travel benefits
- F&B Discounts
- Laundry and Phone Allowance
- Inclusive work space
- Flexibility at the workplace
- Fast growth Opportunities
We are looking for people who enjoy fun and laughter at work and are excited about a new brand and the company's amazing future growth and development opportunities. Someone who loves working as part of a team, who embodies integrity and compassion, can adapt to change in a fast-paced environment, enjoys exploring new things beyond the tried and tested and is driven by success.
What will you do?
To assist the Duty Manager in supervising and coordinating all Front Office related duties and participate in connecting with arriving, departing and in-house guests.
- Ensure proper room assignment with the preference of the arrival guests and co-ordinate with the Housekeeping Department on the room status and make any necessary arrangements when required
- Complete check-in and check-out process efficiently anticipate critical situations and assist wherever necessary to help alleviate the pressure and process guests efficiently
- Answer guest e-mails and ensure that it is processed according to procedure and in a timely manner
- Provide the highest standard of customer service, striving to go extra mile at all times by being Intuitive, Refined and Engaging
- 2 years or above experience in the same position is preferable
- Familiar with computer systems and application software, such as Microsoft Office, Opera
- Knowledge of the full range of Front Office operations
- Language Skills: Excellent communication skills in both English and Chinese as priority. Additional language skills are an advantage
More Information
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Overview
Culture Focused / Environment & Sustainability / Diversity & Inclusion / Professional Development and Giving Back are Core values of Mondrian Hong Kong, brand new luxury lifestyle hotel brand in Tsim Sha Tsui.Part of Ennismore in a joint venture with Accor, creating the fastest growing Lifestyle Hospitality Company globally, is an agent of change, fueled by bold, captivating design and an expressive, playful mindset.
Mondrian Hong Kong is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
We are looking for passionate people who share our values and are excited to be at the heart of the most exciting cultural scenes in the world, providing a playful framework for guests and locals alike to immerse themselves in Mondrian’s progressive, forward-thinking approach.
Join us on this incredible journey pushing boundaries and delivering a modern approach that surprises and challenges the status quo.
Mondrian is part of Ennismore, a multinational company with 14 brands and 90 properties globally, and a further 157 in the pipeline.
www.ennismore.com
www.mondrianhongkong.com
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