Social Media Assistant (Welcome Recent Graduates/IANG/TTPS Visa)
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Social Media Assistant (Welcome Recent Graduates/IANG/TTPS Visa)
Hong Kong Technology Venture Company LimitedWhat You will be Doing
- Manage social media platforms by responding to customer inquiries and complaints in a timely manner
- Engage with customers on social media platforms to build the strong image of HKTVmall
- Work with other departments to solve customer issues and improve customer satisfaction
- Escalate issues timely and correctly to team lead or supervisor to ensure high quality of service is maintained
- Handle product review, investigation and draft reply accordingly
- Closely and pro-actively monitor the article content of social commerce platform to enhance brand’s social media presence
- Prepare daily reports
- Perform any ad hoc tasks as assigned
- University degree holder
- Minimum 1 year of relevant experience, preferably in social media management or customer service field
- Exceptional writing and verbal communication skills in English and Cantonese
- Excellent interpersonal and communication skills
- Proactive with good team spirit and a can-do attitude
- Self-motivated with the ability to work independently under pressure
- Detail-minded and customer-oriented
- Experience working in a fast-paced environment is preferred
- Shift duty is required including weekdays, weekends & public holidays
Skills
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Overview
Hong Kong Technology Venture Company Limited is a Hong Kong listed company (SEHK: 1137)The Group currently engages in the development of Hong Kong's largest 24-hour online shopping mall, HKTVmall, providing an "one-stop shop" platform to people in Hong Kong, including entertainment, online shopping, delivery service and impressive customer experience. The Group has set up another business in 2020 – Shoalter Technology Limited (“Shoalter”) – a technology provider on eCommerce solution aiming to enable any traditional supermarkets or retailers locally and globally to enter into digital retailing successfully.
Aiming to seize the opportunity in eCommerce and technology development, it’s your turn now! Welcome you to join HKTV Group NOW to create a new career peak under the leading eCommerce and technology brand in Hong Kong.
Being a HKTVer, You Can Enjoy
Competitive salary with attractive Talent Benefits, including:
- 16 - 24-day annual leave, marriage, maternity, paternity, exam, birthday leave*, 2-day family care leave*, full pay sick leave and compassionate leave
- Five-day week with flexi working hours before 10.00 am for selected functions in TKO office
- Talent 20% Off Purchase Discount Program
- Medical and life insurance coverage
- Comprehensive dental benefit
- Attractive education partnership allowance
- Professional training and career advancement opportunities
- Free morning bus from selected districts (such as Tuen Mun, Tsuen Wan, Shatin, etc.) to office
- Free round-trip shuttle bus service to the nearest MTR stations 3 times per hour
- Over 300,000 square feet headquarter, well equipped with self-run canteen, relaxing collaboration area
We hope to see all high caliber talents joining this unparalleled e-commerce platform very soon.