Job Description 工作範圍
 

-      Deliver professional customer services through handling Inbound and Outbound calls
 
-      提供專業客戶電話服務 (接聽及打出)
 
-      Supervise a customer services & telemarketing team
 
-      管理客戶服務及電話行銷團隊
 
-      Proactively provide feedback to management level on improving customer service & telemarketing level

-      主動向管理層提出建議, 以提升客戶服務及電話行銷質素
 
-      Answer inquiries and handle complaints from customers
 
-      回應客戶問題以及解決投訴

-      Deliver upon quantitative and qualitative key performance indicators, in line with business strategies and regulatory requirements
 
-     配合業務方向及所有監控和服務規定，實現效目標和發展

-      Monitor and analyze key performance indicators (KPIs) related to customer service and sales, such as call quality, sales revenue, hit rate, and call time.

-      監控和分析與客戶服務和銷售相關的關鍵績效指標(KPI)，例如通話品質、銷售收入、成功率及通話時間
 

 

Requirements 入職要求
 

-      At least 5 years of working experience at the managerial level in the customer services industry
 
-      最少5年銷售或客戶服務的管理級經驗
 
-      Good command of spoken English, Cantonese, and Putonghua
 
-      良好英文, 粵語及普通話
 
-      Proficient in PC Skills including MS Word, Excel, and Chinese Word processing (MUST)
 
-      熟悉電腦操作(MS Word, Excel)及必須懂得中文輸入法 (倉頡 / 速成) 

-      Strong interpersonal and communication skills
 
-      良好人際關係及溝通能力 

-      Immediate availability is preferred
 
-     可立即上班優先考慮
 
 Work Location: Montery Plaza, Kwun Tong
工作地點：觀塘萬泰利廣場
Working hours: Monday to Friday 09:00-18:00
工作時間：星期一至五，09:00-18:00
Benefit: Bank Holidays, Annual Leave, Year-end Bonus
福利：銀行假期，有薪年假，年終奬金
Interested parties, please send detailed resume stating current and expected salary to [via CTgoodjobs Apply Now] (Please quote the reference no. of CTgoodjobs)
有意者請連同個人履歷及要求待遇電郵至[via CTgoodjobs Apply Now]，查詢有關詳情或申請預約面試。 (請附上CTgoodjobs的參考編號)
 
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