YF Life Insurance International Ltd. is a major life insurance company in Hong Kong and Macau, providing one-stop risk- and wealth-management services. Our scope of business ranges from insurance, investment, and retirement to MPF.

To cope with our business expansion, we now invite dynamic and highly motivated individuals to join and grow with us.

Responsibilities:

• Lead a team to maintain high-quality service standards and achieve agreed service levels for policy administration.
• Develop and implement policy change policies and procedures in adherence to company policies and regulatory requirements.
• Analyze data to identify trends, potential risks, and opportunities for improvement.
• Manage and review the team’s performance regularly by providing guidance, training, and support.
• Identify areas for digitization and automation, promote the use of digital tools within POS, and identify process re-engineering opportunities to improve operational efficiency.
• Participate in new product development and AML-related tasks, supporting relevant system enhancements.
• Maintain good relationships with distribution channels and conduct agency visits.
• Oversee the resolution of complex policy owner inquiries and issues, ensuring timely and effective solutions.
• Collaborate with cross-functional teams to enhance service delivery and customer satisfaction.
• Monitor compliance with internal policies and external regulations, ensuring all activities are conducted in accordance with legal and regulatory standards.
• Prepare and present regular reports on team performance, service metrics, and project progress to senior management.
• Drive continuous improvement initiatives within the POS department to enhance service quality and operational efficiency.

Requirements:

• University Graduate or above.
• 6-8 years of experience in policy administration in life insurance.
• Strong analytical skills, attention to detail, and excellent communication skills.
• Independent, self-motivated, able to work under pressure and meet challenges.
• Keen on building, managing, and developing relationships.
• Strong execution skills with the ability to meet tight deadlines.
• Excellent Microsoft Office skills (Excel, Word, PowerPoint, and Outlook).
• Experience in leading and managing a team.
• Knowledge of AML regulations and compliance requirements are preferred. 
• Familiarity with digital tools and process automation.

Attractive salary and fringe benefits, including 5-day work week, medical, life insurance, annual leave, pension scheme and training subsidies, etc. will be offered to this permanent appointment. Interested parties please send full resume, with academic results, current and expected salary to Human Resources Manager by clicking Apply Now . All information received will be used for recruitment purposes only.

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