About the Role

The Work Project (TWP) is looking for a Community Associate who will be part of a team responsible for managing the daily operations of the operations team, ensuring excellent customer service, and maintaining a high level of members satisfaction.

This full-time position is based in Hong Kong and reports directly to Community Team Lead.

Key Responsibilities:

- Be the first and last point of contact for any members and visitors as the ambassador of The Work Project

- Oversee the management of the front desk, including move-in/move-out processes

- Ensure that the team provides exceptional customer service and meets members needs and requests.

- Monitor members feedback and implement improvements to ensure high members satisfaction.

- Collaborate with other departments to ensure smooth operations and member experiences

- Assist in the sale of additional member services

- Assist in events such as set-up, breakdown and F&B catering

About you

The personality of a person is much more important to TWP than what professional experience they possess. "Skills can be taught but attitude is forever". We pride ourselves to have a team with different backgrounds and skills but who share our common empathetic, collaborative, and entrepreneurial values. The ideal candidate should be:

• Experienced in the flexible workspace and hospitality sector
• Passionate in providing exceptional customer service experience
• Good interpersonal skills in liaising with internal customers and external vendors
• Meticulous, good initiatives at work and result oriented
• Self-motivated, able to multi-task and adapt to changing priorities and duties
• Basic experience in MS Words, Excel and Powerpoint
• Able to work in fast pace environment
• A team player

About TWP

Award-Winning Workspaces: TWP creates beautifully crafted modern spaces, made flexible and modular to maximise your efficiency. It’s your office, not ours. Your space customized, your branding on the walls, your expansion catered for, your work culture, your rules.

Premium Hospitality: Homefelt hospitality, conceived by hoteliers, catered to meet your team need. Provide an elevated experience when hosting your team and visitors at any one of our award winning coworking space locations.

Join us today and find out why we are recognised worldwide for the quality of work experience that we design and deliver.

• 5 Most Beautiful Co-Working Spaces in the World by Forbes
• 20 Best Co-Working Spaces Across the Globe" by Huffington Post
• Top 5 Co-Working Spaces in Hong Kong" by South China Morning Post
• Awarded numerous design awards including Gold in A' Global Design Award & Competition
• Perspective A&D Trophy Awards

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