We are looking for a Front Office Manager based at Island Shangri-La, Hong Kong!

As a Front Office Manager, we rely on you to:

• Monitors the Front Office and all front office personnel to ensure guests receive prompt, cordial attention and personal recognition
• Manage all aspects of the front desk to ensure the highest standard of guest service is extended to all the guests; provide on-floor support to the front desk during heavy check-in and check-out
• Have knowledge of all Job Descriptions and Standard Operating Procedures relating to each function within the Front Office and ensures compliance with all policies and procedures
• Familiarize with emergency procedures, regulations pertaining to the hospitality industry, the liabilities affecting the Hotel, insurance claim procedures and hotel and departmental policies; as part of the Emergency Response Team (ERT) member in the hotel when the need arises
• Proactively monitor cost and expense control systems and procedures to achieve highest possible profitability
• Ensure staff is properly trained on systems, security, cash handling procedures and service quality

We are looking for someone who has:

• Degree holder in hotel management or related discipline
• Minimum 8 years' experience in Front Office Department and at least 2 years in a managerial role
• Proven record in engaging guests and stakeholders and strong in business acumen
• Excellent communication skills, interpersonal skills and organizational skills
• Excellent command of written and spoken English and Chinese including Mandarin

For other vacancies, you may visit the career section of our website.

Please apply in writing enclosing CV and quoting the reference to:
Director, Talent Management & Acquisition (Hong Kong)
Kowloon Shangri-La, Hong Kong
64 Mody Road, Kowloon, Hong Kong
Tel: (852) 2733 8920 / 2733 8780
E-mail: coehr.hk@shangri-la.com
Website: www.areyoushangri-la.com

If the applicant does not receive a response within 4 weeks, the application will be considered unsuccessful.

All information provided by applicants will be treated in strict confidence and used only for recruitment purpose.