This role is fully remote, with daily interaction with our team, primarily based in Europe. The ideal candidate will be based in Hong Kong and must be a Hong Kong Permanent Resident.

Reporting Structure:
 

This role reports to the Care Quality Director and Country Head.

Key Responsibilities:
1. User Support & Medical Concierge
 

• Oversee the quality of patient interactions, ensuring timely and effective medical support.
• Monitor service performance metrics, identifying areas for improvement to enhance the patient experience.
• Collaborate with internal teams (Care Quality, AI Lab, Tech) to improve digital health solutions and optimize user journeys.
• Ensure compliance with local healthcare regulations in Hong Kong and APAC regarding telemedicine services.

2. Healthcare Professional (HCP) Relationship & Recruitment
 

• Lead the recruitment, vetting, and onboarding of HCPs across APAC, with a focus on Hong Kong.
• Provide ongoing training and support to ensure adherence to clinical guidelines and best practices in digital healthcare.
• Foster strong, long-term relationships with physicians, nurses, and specialists to build a high-quality telemedicine network.
• Maintain up-to-date records of HCP credentials, certifications, and regulatory requirements.

3. Stakeholder Relations
 

• Build and maintain partnerships with pharmacies, insurers, and healthcare providers to ensure smooth service integration.
• Act as the primary liaison between the company and local regulatory bodies to ensure compliance with APAC healthcare laws.
• Support the expansion of our product portfolio in new APAC markets by assessing local healthcare landscapes and regulatory requirements.
• Oversee prescription fulfillment processes, ensuring pharmacy SLAs are met and aligned with telemedicine best practices.

Requirements

Ideal Profile:

• Passion for healthcare innovation and digital health solutions.
• Strong background in healthcare, preferably with experience as a healthcare professional or in managing healthcare professionals.
• Excellent communication skills, both spoken and written.
• Fluency in English and Cantonese is essential. Mandarin or other Southeast Asian languages is a plus.
• Highly organized, independent, and able to manage multiple priorities.
• Ability to say “no” when necessary and enforce deadlines effectively.
• Proficient in spreadsheet, presentation, and word processing software.
• Experience in an international and fast-paced environment.
• Familiarity with the healthcare landscape in APAC jurisdictions, especially China and Hong Kong, including knowledge of local regulatory requirements, cultural differences, and market nuances is highly desirable.
• Experience working with regional healthcare providers, pharmacies, or regulatory bodies in Asia is a significant advantage.
• Experience with healthcare compliance (e.g., HIPAA, GDPR, or Hong Kong’s PDPO) is a valuable plus.
• Prior experience in Hong Kong’s healthcare system, particularly working with local pharmacies or healthcare providers, is a huge plus.
• Experience in IT project management would be a valuable bonus .

Team Collaboration and Working Hours:

Full time role (40 hours a week), 9 am to 6pm. This role involves close collaboration with teams in both Asia and Europe. While the role is remote, the ideal candidate should spend most of their time in Hong Kong (and/or the Greater Bay Area) to effectively manage local operations and build relationships.

Benefits

• HKD 350,000 to HKD 420,000 gross annual salary
• Eligible to participate in the company-wide bonus scheme, which offers up to 5% of your gross salary based on overall revenue performance.
• Work equipment after you complete probation (laptop, screen and peripherals)
• Flexibility to manage your own time
• Co-working allowance whenever away from your home base
• Private health insurance
• Travel insurance covering business and personal travel
• Classpass fitness membership wherever it is available
• Coursera account with access to online training from top universities worldwide
• A streaming service of your choice (Netflix, HBO, or Disney+ account)

Why Join Us?

• Be part of a pioneering telemedicine company with a global reach.
• Work in a dynamic and innovative digital healthcare environment.
• Collaborate with an international team of professionals dedicated to transforming healthcare delivery.

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