Knowledge Management Assistant Manager: Coordinate with stakeholders (P&C CoE) to review existing knowledge documentations e.g. policy, FAQ, guideline and facilitate new knowledge development in the organization.

Is this your next challenge in Knowledge Management? 

The challenge is to: 

KEY RESPONSIBILITIES

• Coordinate with stakeholders to review and revise existing knowledge resources, including policies, user manuals, guidelines, FAQ and other documentations.
• Identify areas where existing knowledge is outdated or lacking, and determine what additional information is needed.
• Facilitate the development of new knowledge resources in database as team assets and gatekeep on quality of the materials.
• Establish templates and standards for documentation to ensure consistency and ease of understanding across all knowledge materials.
• Manage knowledge repositories to ensure resources are up to date for preparing the implementation of new knowledge management tool.
• Collaborate with broader teams (e.g. IT) to align on knowledge management processes and workflows such as upload content, maintenance of knowledge article
• Monitor user feedback and continuously improve the quality of knowledge articles and documentations.

Do you have experience in Knowledge Management? 

• Bachelor’s degree in Business Administration, Communications or a related field.
• Minimum of 2 years of experience in coordination, content or knowledge management, or a related role.
• Strong communication and interpersonal skills to effectively engage with diverse stakeholders.
• Experience in developing knowledge materials and documentation
• Ability to work collaboratively in a team environment and adapt to feedback.

DFI Retail Group is an equal opportunity employer and responsible for ensuring that all personal information collected from each Candidate presented to DFI Retail Group is used for recruitment purposes only and the personal data will be kept and handled confidentially. We will retain the applications of candidates not selected for a period of no more than 24 months. The data collection process is in accordance with all applicable laws and compliant with the Code of Practice on Human Resource Management.

To find out more about Our Businesses and Our People, please visit our website:  https://www.DFIretailgroup.com

Issued by The Dairy Farm Company, Limited

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