Guest Service Agent
提供，內容如有歧異，請以原文為準。Job Highlights
- Brand new luxury lifestyle hotel brand
- Front Office / Customer Service
- Front Desk/ Guest Service Agent
We Offer
- Superior remuneration and benefits
- Medical Benefits
- Annual Bonus and Incentive Plan
- Travel benefits
- F&B Discounts
- Laundry and Phone Allowance
- Inclusive work space
- Flexibility at the workplace
- Fast growth Opportunities
Who we are looking for?
We are looking for people who enjoy fun and laughter at work and are excited about a new brand and the company's amazing future growth and development opportunities. Someone who loves working as part of a team, who embodies integrity and compassion, can adapt to change in a fast-paced environment, enjoys exploring new things beyond the tried and tested and is driven by success.
What will you do?
- Complete check in and check out process efficiently and anticipate critical situations and assist wherever necessary to help alleviate the pressure and to process guests efficiently.
- Answer guest e-mails and ensure that it is processed according to procedure and in a timely manner.
- Provide the highest standard of customer service, striving to go extra mile at all times by being Intuitive, Refined and Engaging.
Knowledge & Skills
- Excellent communication and interpersonal skills, with the ability to interact with guests of diverse backgrounds.
- Ability to work in a fast-paced environment, including weekends, holidays, and overnight shifts.
More Information
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Culture Focused / Environment & Sustainability / Diversity & Inclusion / Professional Development and Giving Back are Core values of Mondrian Hong Kong, brand new luxury lifestyle hotel brand in Tsim Sha Tsui.
Part of Ennismore in a joint venture with Accor, creating the fastest growing Lifestyle Hospitality Company globally, is an agent of change, fueled by bold, captivating design and an expressive, playful mindset.
Mondrian Hong Kong is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
We are looking for passionate people who share our values and are excited to be at the heart of the most exciting cultural scenes in the world, providing a playful framework for guests and locals alike to immerse themselves in Mondrian’s progressive, forward-thinking approach.
Join us on this incredible journey pushing boundaries and delivering a modern approach that surprises and challenges the status quo.
Mondrian is part of Ennismore, a multinational company with 14 brands and 90 properties globally, and a further 157 in the pipeline.
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