The Engineer for Fleet Management and Customer Experience will play a vital role in ensuring fleet reliability, enhancing customer satisfaction, and driving continuous improvements across our operations. This position involves analyzing fleet performance, addressing breakdowns, conducting product trials, and managing customer feedback to enhance the overall travel experience. As part of the Technical Support & Services team, you will work closely with various stakeholders to promote fleet efficiency, safety, and customer satisfaction.
 
The role:

• Conduct in-depth analysis of fleet performance data to identify patterns, causes, and solutions for reducing bus breakdowns
• Prepare various report for management team’s review
• Collaborate with maintenance teams to implement corrective actions and preventive measures based on analysis results
• Coordinate and evaluate product trials for parts and materials which compliance with company standards and performance requirements
• Assist in the prequalification of new products to ensure they meet technical and safety requirements before integration into the fleet
• Handle customer complaints related to bus services and performances, and implement corrective actions to drive continuous improvements
• Assist in the development and implementation of strategic initiatives to ensure fleet efficiency, safety, and regulatory compliance

Skills and attributes:

• Bachelor’s degree holder in Mechanical, Electrical, or Automotive Engineering, or equivalent
• At least 4 years of experience in fleet management, vehicle engineering, workshop operations or equivalent
• Knowledge of fleet management principles and automotive engineering practices
• Strong communication skills, both in spoken and written Chinese and English, with the ability to effectively present complex technical information

 

Applications, with detailed qualifications, employment history, salary expectations and contact information, should be sent for the attention of Assistant Talent Resourcing Manager, Citybus Limited, 5/F., No. 8 Chong Fu Road, Chai Wan, Hong Kong. Applications can also be e-mailed to [via CTgoodjobs Apply Now]. 
 

Who are we?
Citybus is a market leading operator of public transport services operating over 1500 buses and employing over 5000 colleagues across our organization to serve over 1 million customers in the city. We are following our core value of “putting our people first”, we know that strong teams and high levels of employee engagement deliver a high-performance culture and a business that will deliver results. Therefore, we invest in our people and technology to provide an extraordinary journey to our customers where we put safety in the first place in the business. Having secured two new ten-year operating franchises to provide public bus services across Hong Kong and won the bid to operate new routes in the New Territories, this is an exciting time to join us as we head into a new chapter of our business.
 
Citybus is an inclusive employer, our team represents a diverse group of performance driven members with experience across various industries. Our goal is to transform traditional bus services with a strategic focus on driving the transition to zero-emission vehicles in an effort to support our sustainability objectives.