Function One Computer Services was established in 1999. We're a leading IT managed service provider in Asia, offering a wide range of services including MSP (Infrastructure), MRSP (Retail), MSSP (Security) and IOT. We have set up our offices, helpdesk centres and SNOC (Security & Networking Operations Centre) in Hong Kong, Macau, Foshan, Shanghai, Guangzhou, Taipei and Singapore.

We have a very energetic and relaxing team and environment. If you want to join an IT company with the expertise and offering of the most holistic solutions and services, where your unique talent and value will be recognized, Function One Computer Services will be your choice.

What are you waiting for? Move your career forward and join us!

https://www.f1.hk

Responsibilities:

• Respond to customer inquiries and handle technical issues via phone, email, and chat in both Japanese and English professionally with appropriate solutions effectively
• Troubleshoot and resolve hardware and software problems.
• Document and track issues using our ticketing system.
• Collaborate with other team members to ensure timely and effective resolution of customer issues.
• Coordinate with Japan IT team, HQ and other external parties to solve problems
• Deliver quality customer services to members and other stakeholders

Requirements:

• Good command of written and spoken Japanese(JLPT N2 or above, able to read Hiragana平仮名 & understand Kanji 漢字)
• Good command of written and spoken English
• Previous experience in a helpdesk or IT support role is preferred.
• Strong problem-solving skills, logical thinking, business mindset and attention to detail.
• Ability to work in a shift environment, including evenings and weekends.
• Excellent communication and interpersonal skills.
• Working exp. in Japanese co. and retail luxury industry will be an advantage

Interested parties, please click Apply Now and send detailed resume indicating your expected salary and date of availability.

Personal data collected will be treated in the strictest confidence and be used for recruitment related purpose only.

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行業 Industry

• 資訊科技 Information Technology

工作種類 Job Category

• 資訊科技 (系統 / 技術支緩) IT (Systems / Technical Support)

工作地點 Location

• 九龍灣 Kowloon Bay

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