Key Responsibilities:

• Responsible in coordinating in site visit, risk assessment & customer’s questionnaire;
• Answering telephone calls and emails, handling customers’ enquires, complaints of a routine nature and provide quality services to customer; 
• Perform record filing and maintenance, data entry on collection orders and delivery orders in system; 
• Liaise with Logistics department to provide accurate data to customer’s enquires relating to status of service orders,
• To provide clerical and administrative support to Logistics & Customer Service Department; 
• Report issues/incidents to superior, and ad-hoc duties as assigned.

Requirements:

• Higher Certificate/ Diploma or above, at least 2 years customer service will be an advantage
• Good command in MS Excel, Word and Chinese word processing
• Good command in written & spoken English and Chinese
• Self-motivated, hardworking, well organized and strong sense of responsibility
• Strong problem solving skill and result oriented
• Immediately available is preferred
• Position/offer will vary according to qualification/experience

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