Responsibilities:

• Ensures compliance with all client eBilling guidelines and vendor requirements
• Gathers client requirements, onboarding tasks, matter mapping, testing, invoice submissions and maintains logs of processed and/or rejected invoices 
• Resolves short pays, rejections, and resubmissions, as needed
• Able to troubleshoot technical issues of client vendor systems
• Manages the submission of rates to clients, and ensures the accurate synchronization of rates between Aderant and client Billing Systems
• Provides user support for Aderant, Billblast, and client vendor site issues
• Ensure bills are prepared in accordance with relevant polices, guidelines and practices, both internal and external, in a timely manner 
• Serves as liaison with Rates team regarding setup and maintenance for Non Standard Fee and disbursement arrangements for electronic billed clients
• Liaises with team members and ensures that team members are up to date on all eBilling related information, assists with rejections and other eBilling issues, offers functional assistance to all team members
• Coordinates accruals, reporting, budgets, and requests for diversity information
• Raise awareness of potential issues and report to Billing Supervisor proactively with suggestions
• Provide back up support on rates management tasks such as fee rate updates, revisions and enquiries.
• Performs other duties as assigned or required to meet Firm goals and objectives

Qualifications and Experiences:

• Bachelor’s degree in a related field.  An equivalent combination of education and/or experience may be considered in lieu of the degree when the experience has been directly related to the functions of the job
• Prior billing and eBilling experience and knowledge of electronic billing sites is required 
• Knowledge of rates management, preferred

Experience and attributes:

• Minimum of three years of billing experience, required
• Prior experience working in a professional services or law firm setting, preferred
• Proficiency in Microsoft Office products, required
• Knowledge of Ledes and XML formats and UTBMS codes, required 
• Knowledge of the legal billing process, preferred
• Prior experience working with Aderant, Billblast, Billstream and Intapp systems, preferred
• Familiarity with eBilling sites, i.e. Serengeti, CounselLink, DataCert and TyMetrix360, preferred
• Strong written and verbal communication skills, able to communicate effectively and in a professional manner with all levels of the Firm and outside vendors
• Ability to work in a diverse team environment and effectively support the demanding needs of the Firm
• Ability to work under pressure, meet deadlines with shifting priorities
• Must be a self-starter with a high level of initiative
• Strong customer service skills, able to anticipate needs
• Strong attention to detail, organizational skills and the ability to handle multiple projects 
• Maintains confidentiality and exercises discretion

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