Job Responsibilities:

• Follow up on RMA with services partners, including spare parts ordering, handling, delivery etc;

• Handling customer’s enquiries, claims, complaints, reportsbase on standard SOP and customer satisfaction;

• Manage data input, weekly report update, internal report management;

• Work with sales, product and marketing teams to settle quality issues and DOA / RMA cases;

• Support sales / marketing teams for sales activity, e.g. roadshow set up, commercial cases set up etc

• Fix the products based on guideline;

• Performing ad-hoc duties as assigned 

Job Requirements:

• Degree holder or above, computer science related is preferred

• Minimum 2 years relevant working experience in customer service

• Good command of English and Chinese (Cantonese & Mandarin)

• Excellent customer service and communication skills

• Good computer skills including Outlook, Word, Excel is a must

• Attention to details and able to work independently and in cooperation with team members

• Detailed and customer oriented, independent and able to handle multiple tasks at the same time

• Ability to handle pressure from customers and to meet the deadline

We offer attractive package, interested parties please send your full resume stating your current and expected salary and date of availability by clicking the Apply Now button.

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