• Manager a new set up team with 5 direct reports
• Training, development, measurement of the team
• Manage customer service level for global key customers
• Manage service complaints and expectations
• Responsible for e-commerce promotion and implementation of CS systems and tools
• Compile reports including all services daily booking, EIR and container pick up, vessel schedule integrity summary, etc.
• Regular meeting with our global key customers for market update
• Support local offices’ CS with any documents checking escalations such as B/L, Invoice, collection overdue and statement reconsolidation, equipment demurrage and detention calculations, etc.
• Address problems/ enquiries from internal departments from SA team and local offices
• Coordinate with other departments including BU, Logistics, Operation and Finance
  
  

• Degree holder in business disciplines
• At least 5 years’ managerial experiences in CS field in shipping industry
• Excellent command of spoken and written English & Chinese (Mandarin)
• Strong in MS office (Excel & PowerPoint)

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