Your new company

• A sizeable bank is seeking an experienced and dynamic individual to lead their Complaint Handling Team. As the Team Head, you will be responsible for managing a small team and handling escalated cases from regulators. Your role will be crucial in ensuring that all complaints are resolved efficiently and in compliance with regulatory requirements.

Your new role

• Lead and manage the Complaint Handling Team, providing guidance and support to team members.
• Handle escalated complaints from regulators, ensuring timely and effective resolution.
• Develop and implement strategies to improve complaint handling processes.
• Liaise with internal and external stakeholders to address and resolve complaints.
• Monitor and report on complaint trends and outcomes to senior management.
• Ensure compliance with all relevant regulatory requirements and internal policies.
• Provide training and development opportunities for team members.

What you'll need to succeed

• A university degree in a relevant field.
• A minimum of 10 years of relevant working experience in complaint handling, regulatory affairs, or a related field.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Proficient in communicating in written and spoken Chinese and English.
• In-depth knowledge of regulatory requirements and complaint handling processes.
• Ability to work under pressure and handle complex cases with professionalism.

What you need to do now

• If you're interested in this role, click 'Apply Now' to forward an up-to-date copy of your CV, or call Keith Ho [via CTgoodjobs Apply Now], you can send Keith your CV to [via CTgoodjobs Apply Now]
• If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
  

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