Customer Service Clerk
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提供，內容如有歧異，請以原文為準。Job Highlights
- ANA Group
- CS Duties
- OT pay allowance, Discretionary bonus
- Handle external communication, including but not limited to emails, letters, or phone calls;
- Carry out investigation and work closely with relevant parties;
- Provide efficient responses via email, letter, and phone calls to help enhance customers' online and offline experience;
- Perform administrative duties including but not limited to database maintenance, report preparation;
- Work independently and collaboratively to resolve customer concerns in a professional manner;
- Rotate job duties across different functions within the team to cope with operation needs;
- Ad-hoc. duty assigned by the Manager.
How to join the OCSHK family:
- HKDSE graduate or above;
- Interested in air-freight logistics industry;
- Good command of both written and spoken English and Chinese;
- Japanese knowledge is not a MUST, but definitely has an advantage;
- Proficiency in MS applications (PowerPoint, Excel, Word) and Chinese word processing;
- Kind and polite, willing to take up the responsibility;
- A "Can do" mindset and willingness to challenge yourself;
- Basic knowledge and experience by using Call Center is preferable.
Your working schedule:
- Monday to Friday
- 0900-1800
- With occasional Saturday morning
- Saturday morning work is infrequent, and you will be entilted to compensatory leave.
The benefit that you will be entitled to:
- Annual leave starting from 12 days, Maximum 17 days
- 6 days of full pay sick leave every year
- Year-end payment
- Discretionary Bonus
- OT pay allowance
- Medical insurance
- Bank holiday
- Chance of learning and development
(We regret only shortlisted candidates will be notified, personal data collected will be used for recruitment purposes only.)
**All applications applied through our system will be delivered directly to the advertiser, and the privacy of the personal data of the applicant will be ensured with security.**
Skills
More Information
| Salary | 15,000 - 17,000 / month |
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Overview
OCS is a global logistics services provider under the group of All Nippon Airways, with over 60 years of experience in the courier industry. We connect the world with our teamwork by continuously creating new value in the field of global logistics.To cope with our expansion in Hong Kong, we are inviting a high caliber to join with the requirements above:
Candidates who are interested in our job, please send a cv with your working experience, academic and professional qualifications, and expected salary and apply for the position via email to [our mailbox through CTgoodjobs Apply Now]