Responsibilities:

• Oversee the timeliness and quality of MTR response to written enquiries, suggestions and complaints received via the online feedback platform
• Collaborate with Operations Division to plan, organize and execute customer liaison programmes to foster strong relationship with passengers and enhance corporate image
• Develop staff training and orientation programmes, oversee the implementation and compile work procedures and training materials for frontline staff
• Act as the first point of contact for Customer Care Team to arrange and/or conduct visits to hospital on special occasions
• Manage new technology / IT initiatives for the Team and support hotline operations when necessary
• Take up media on-call duties or work outside office hours as and when required

Requirements:

• Degree in Communications/Public Relations/Journalism or a related discipline
• A minimum of 5 years' experience, preferably in the field of customer service or public relations, of which 1 year in supervisory
• Excellent command of written and spoken English and Chinese with good interpersonal skills
• Highly-motivated with outgoing personality, strong fact-finding and organising skills with ability to work under pressure
• Knowledge of Mandarin is an advantage

Applications:

You are invited to apply online via Apply Now or http://www.mtr.com.hk/mtr_job_en or send in your CV stating the position (with reference number) you are applying for by mail to Human Resource Management Department, MTR Corporation, G.P.O. Box 9916, Hong Kong on or before 13 March 2025.

For other job openings, please visit MTR Corporation’s website for more details. All information provided by applicants will be treated in strict confidence and used for recruitment purpose only. All personal data of unsuccessful applicants will be retained for 12 months for future recruitment purpose and will then be destroyed.

Closing Date

13/Mar/25, 11:59:00 PM

All applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security.