The Opportunity

The launch of eMPF platform is a very important milestone to our HK pension business. There will be significant changes on the whole MPF industry, including the trustee governance, servicing model as well as sales opportunities. This candidate is essential for the upcoming execution of the future TOM after the migration of eMPF. The candidate will play a pivotal role in aligning our business requirements with system development from a customer-centric perspective. His/her responsibilities will include formulating and executing strategies that enhance our future servicing model and optimize enterprise value.

What motivates you?

• You obsess about customers, listen, engage and act for their benefit
• You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes
• You thrive in teams, and enjoy getting things done together
• You take ownership and build solutions, focusing on what matters
• You do what is right, work with integrity and speak up
• You share your humanity, helping us build a diverse and inclusive work environment for everyone

We are looking for someone with:

• University degree with extensive industry knowledge on the retirement industry management, preferably with 8-10 years working experience in MPF
• Experience in servicing, business development and general management from insurance, financial institution, or trustee industries, including service-based businesses
• Proactive, customer-driven approach, excellent inter-personal skill with a strong sales and servicing orientation
• Excellent communication skills in English and Cantonese

On the job you will:

• Formulating and executing employer engagement strategies: The candidate will design and implement strategies to deepen employer client relationships, aligning with one of our key company objectives. This includes understanding member needs, enhancing communication channels, and ensuring seamless interactions at all touchpoints.
• Driving Employee Member Penetration: Leveraging the deepened employer relationships, the candidate will work closely with internal teams to develop initiatives that increase employee member engagement and penetration. This ensures that our workforce is aligned with our customer-centric approach and enterprise goals.
• Enhancing Customer Journey Experience: This role will be instrumental in crafting a future-focused customer journey. Utilizing tools such as customer journey mapping, the candidate will ensure that our service offerings are intuitive, efficient, and highly satisfying for our members.
• Ensuring Smooth System Transition: The candidate will address employers' and members' needs during the transition to the eMPF system. This includes handling contribution requirements and inquiries, working closely with the customer relations team and participant engagement team to ensure a smooth and effective migration process, minimizing disruptions and enhancing member satisfaction.
• Developing Training Programs: The candidate will collaborate internally to develop and implement training programs for internal teams. This ensures that all staff are well-equipped with the knowledge and skills needed to support employer engagement and member services effectively.
• Monitoring and Reporting on Engagement Metrics: The candidate will establish and maintain a system for monitoring key engagement metrics. This involves reports to track the progress of employer and member engagement initiatives, providing insights for continuous improvement.
• Coordinating Cross-Functional Teams: The candidate will coordinate efforts across various function teams, including marketing, IT, operations, and servicing. This ensures that all initiatives related to employer engagement and employee member penetration are well-integrated and aligned with overall company objectives.
• Managing Feedback and Continuous Improvement: The candidate will actively seek feedback from employers and members to identify areas for improvement. He will work closely with teams to develop and implement strategies to address any issues or gaps in service, ensuring that the company continually evolves to meet the needs of its clients.

Our commitment to you

• Our mission; to be a part of making Decisions Easier and Lives Better
• A leadership team dedicated to your growth and success
• A bold ambition and set of goals to be a leader in driving transformation in our industry
• Our best. Every day.

Learn more about opportunities with us at www.manulife.com/en/careers/why-join-us.html ;

關於宏利和恒康

宏利金融公司是一家業界領先的國際金融服務集團，致力於幫助人們實現「輕鬆智選，精彩人生」。我們的全球總部位於加拿大多倫多；在亞洲、加拿大和歐洲以「宏利」之名營運，在美國主要以「恒康」之名營運。我們為個人、團體和機構提供財務諮詢、保險以及財富和資產管理解決方案。截至 2022 年底，我們擁有超過 40,000 名員工、超過 11.6 萬名代理人，及數以千計的經銷夥伴，為超過 3400 多萬名客戶提供服務。截至 2022 年底，我們管理的資產規模達 1.3 兆加元（1.0 兆美元），其中投資資產總額為 0.4 兆加元（0.3 兆美元），獨立基金淨資產為 0.3 兆加元（0.3 兆美元）。我們在多倫多、紐約和菲律賓的證券交易所以「MFC」名稱進行交易，在香港證券代碼為「945」。

宏利為重視就業機會平等之雇主

在宏利／恒康，我們擁抱多元。我們致力吸引、發展並留住多元化的員工隊伍，正如我們所服務的客戶一樣多元化，並打造包容的工作環境，在充分發揮文化優勢的同時尊重個體差異。我們矢志維持公平的招聘、挽留、晉升及薪酬制度，我們管理的所有實踐及項目不會因種族、血統、原籍地、膚色、族裔、国籍、宗教或宗教信仰、信仰、性別（包括懷孕及其相關情況）、性取向、遺傳特徵、退伍軍人身份、性別認同、性別表達、年齡、婚姻狀況、家庭狀況、殘疾或受適用法律保護的任何其他因素而區別對待。

我們的首要任務是消除障礙，為員工提供平等就業機會。人力資源部代表將盡力為應徵過程中提出要求的申請人提供合理協助。  申請人要求提供協助所分享的信息將會按照適用法律及宏利政策儲存及使用。  應徵過程中如需協助，請聯絡[via CTgoodjobs Apply Now]