Key Responsibilities:

• Oversee the daily operations of the Member Services department, ensuring high levels of member satisfaction and engagement.
• Develop and implement strategies to enhance member experience and retention.
• Manage and train member services staff, fostering a positive and productive work environment.
• Address and resolve member inquiries, concerns, and complaints in a professional and timely manner.
• Collaborate with other departments to coordinate events, programs, and services that benefit members.
• Monitor and analyze member feedback to identify areas for improvement.
• Prepare and present reports on member services activities and performance to senior management.
• Shift duty is required

Qualifications:

• Bachelor’s degree in Hospitality, Business Administration, or a related field.
• 5 years or above proven experience in a customer service or member services role, preferably in a club or hospitality setting.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to handle multiple tasks and work under pressure.
• Proficiency in Microsoft Office Suite and member management software such as Aspen.
• A proactive and problem-solving mindset.
• Ability to work flexible hours, including evenings and weekends, as required for operations.
• Fluent Cantonese speaking is a must. Proficient business writing in both English and Chinese.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional development and career advancement.
• A supportive and collaborative work environment.

Less experience will be offered as Assistant Manager or Supervisor.

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