Key Accountability 

• Mainly provide IT support to all the users.
• Perform daily system operations and monitoring.
• Develop & deliver networking and infrastructure solutions.
• Demonstrate project management skills to the business units & vendors.

Principal Duties and Responsibilities

• Act as the primary contact person of the helpdesk function by providing first level technical support to all the end users.
• Manage all daily IT operations of supportive business including investment banking, brokerage and back office functions.
• Install all the necessary hardware, systems and applications software, fixes and patches.
• Procure and manage all the IT equipment under the PC LAN environment to ensure the accuracy of the IT inventory.
• Follow up on the incident requests and ad-hoc projects.
• Liaise with internal departments and vendors for the maintenance of hardware and service for end-users.

Job Specifications

• Degree in Computer Studies or related Engineering discipline;
• Exposure in Banking / Securities industry is preferred;
• 1 to 2 years working  experience in IT, especially in System Operations & User Support;
• On-the-job training will be provided;
• Good knowledge of Windows desktop / Server and Linux operating systems;
• Understanding of TCP/IP networking, Cisco router and switch technologies is a plus;
• Possess qualifications of MCSE, CCNA, CCNP or related is preferred;
• Strong problem-solving, analytical and interpersonal skills;
• Mature, patient, proactive, eager to learn, able to work under high pressure environment;
• Good command of spoken Cantonese, English and Mandarin.

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