The Opportunity

Manulife Hong Kong is seeking a self-motivated Senior Manager, Operations, who is obsessed with delivering value, is forward-thinking, and making every day better.

What motivates you?

• You obsess about customers, listen, engage and act for their benefit.
• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
• You thrive in teams and enjoy getting things done together.
• You take ownership and build solutions, focusing on what matters.
• You do what is right, work with integrity and speak up.
• You share your humanity, helping us build a diverse and inclusive work environment for everyone.

We are looking for someone with:

• University degree holder
• Relevant experience in financial institutions, a minimum of 10 years in insurance industries
• Proven knowledge and experience in AML/ATF regulations and requirements as well as FATCA/CRS tax reporting.
• Proven ability to manage Business and Operations
• People oriented with tactful customer service skills and excellent problem-solving abilities
• Self-motive, well organized and attentive to details ​ Mature and strong personal drive.  Able to work independently and under pressure
• Strong interpersonal, communication and collaborative skills to lead the team
• Strong PC skills in MS office, including Word, Excel and PowerPoint
• Proficient in spoken and written in both English and Chinese. Mandarin is preferred
• Less experience candidate will considered as Manager, Operations

On the job you will:

• Manage full scope of AML flagging and cases monitoring, including urgent ad hoc review of large cases, suspicious case at trigger events, PEP/Terrorist, sanction cases as well as other cases required high attention that referred from Compliance.
• Handle regular review of various customer groups, such as high / medium / low risk customer review, FATCA/CRS Tax reporting as well as high value customer review.
• Execute remediation actions from audits, regulators and RCSA findings.
• Participate all operation related regulatory projects to strive balance between operation efficiency and risk control.
• Support new controls measures implemented from time to time such as new control reports review, GLH CDD as well as the additional review work after the implementation of controls to deal with IA AML findings.
• Lead a team providing risk control monitoring on daily and regular basis for onshore/offshore staffs.
• Enhance the process improvement to an automated process in order to mitigate the risk and shorten the review processing time to cope with the increasing volume of high risk customer and stringent risk control.

Our commitment to you

• Our mission; to be a part of making Decisions Easier and Lives Better
• A leadership team dedicated to your growth and success 
• A bold ambition and set of goals to be a leader in driving transformation in our industry 
• Our best. Every day. 

Learn more about opportunities with us at www.manulife.com/en/careers/why-join-us.html

關於宏利和恒康

宏利金融公司是一家業界領先的國際金融服務集團，致力於幫助人們實現「輕鬆智選，精彩人生」。我們的全球總部位於加拿大多倫多；在亞洲、加拿大和歐洲以「宏利」之名營運，在美國主要以「恒康」之名營運。我們為個人、團體和機構提供財務諮詢、保險以及財富和資產管理解決方案。截至 2022 年底，我們擁有超過 40,000 名員工、超過 11.6 萬名代理人，及數以千計的經銷夥伴，為超過 3400 多萬名客戶提供服務。截至 2022 年底，我們管理的資產規模達 1.3 兆加元（1.0 兆美元），其中投資資產總額為 0.4 兆加元（0.3 兆美元），獨立基金淨資產為 0.3 兆加元（0.3 兆美元）。我們在多倫多、紐約和菲律賓的證券交易所以「MFC」名稱進行交易，在香港證券代碼為「945」。

宏利為重視就業機會平等之雇主

在宏利／恒康，我們擁抱多元。我們致力吸引、發展並留住多元化的員工隊伍，正如我們所服務的客戶一樣多元化，並打造包容的工作環境，在充分發揮文化優勢的同時尊重個體差異。我們矢志維持公平的招聘、挽留、晉升及薪酬制度，我們管理的所有實踐及項目不會因種族、血統、原籍地、膚色、族裔、国籍、宗教或宗教信仰、信仰、性別（包括懷孕及其相關情況）、性取向、遺傳特徵、退伍軍人身份、性別認同、性別表達、年齡、婚姻狀況、家庭狀況、殘疾或受適用法律保護的任何其他因素而區別對待。

我們的首要任務是消除障礙，為員工提供平等就業機會。人力資源部代表將盡力為應徵過程中提出要求的申請人提供合理協助。  申請人要求提供協助所分享的信息將會按照適用法律及宏利政策儲存及使用。  應徵過程中如需協助，請聯絡[via CTgoodjobs Apply Now]