Department Overview
Instinet Technology Solutions (ITS) is a global partner for buy-side and sell-side trading organizations that don’t want to compromise - on insight, performance, customization, or the long-term benefits and value they get for their technology investment. To meet these core objectives, ITS provides flexible front-end trading workflow platforms, complete trade cycle analytics, automated trading solutions, low-latency global market access, and streamlined middle- and back-office processing. Because every organization has unique needs and objectives, we make these available as a tailored, end-to-end outsourced solution or as individual capabilities that integrate seamlessly into our clients’ workflow and technology.
Role Description
Reporting to the Lead Relationship and Service Manager, the Relationship & Service Manager will be responsible for fostering strong relationships with clients, understanding their needs, and ensuring the successful delivery of Information Technology Services (ITS).
You will correspond with ITS clients on a day-to-day basis on all aspects of product service. i.e. building client environments, add-hoc requests, and support inquiries. Providing ongoing training and notification of product updates to ITS clients, and liaising directly with Instinet support teams (CSC, TSS, FIX Implementations) on all support providing a prompt and clear follow-through to all client issues and inquiries.
Other Responsibilities:
Requirements
All applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security.
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