We are looking for a Quality Improvement Manager based at Island Shangri-La, Hong Kong!

As a Quality Improvement Manager, we rely on you to:

• Establish, maintain and continuously refine quality standards across all hotel operations in collaboration different team in the hotel
• Develop and build up policies, guidelines, procedures and checklists to ensure consistency in service and operations
• Update and review quality measures to align with evolving guest expectations and industry trends
• Monitor and analyze guest feedback from surveys, on-line platforms to identify trends and areas for improvement
• Collaborate with teams to address respective concerns and implement enhancements that boost guest satisfaction, loyalty and engagement
• Work with Learning & Development Team to identify training needs for the respective operations and conduct workshops on quality standards and service excellence
• Lead initiatives for continuous improvement, driving operational efficiency, innovation and cost-saving measurement
• Track performance metrics to measure the impact of improvements and ensure sustainable progress
• Perform any other duties and special projects assigned by Supervisors

We are looking for someone who has:

• Degree Holder in Hospitality Management, Quality Management or related disciplines
• Minimum 5 years of Guest Experience and Quality Assurance experience with at least 2 years of experience in similar capacity, preferably gained with a sizeable hotel or luxury service industry
• Possess energy and strong in stakeholder management
• Strong problem-solving skills and able to work under pressure and independent
• A good team player with creative, detail-mind and strong business acumen
• Good communication and presentation skills
• Proficient in computer applications and hands-on in preparing presentation deck
• Excellent command in both verbal and written communication in English and Chinese

For other vacancies, you may visit the career section of our website.

Please apply in writing enclosing CV and quoting the reference to:
Director, Talent Management & Acquisition (Hong Kong)
Kowloon Shangri-La, Hong Kong
64 Mody Road, Kowloon, Hong Kong
Tel: (852) 2733 8920 / 2733 8780
E-mail: coehr.hk@shangri-la.com
Website: www.areyoushangri-la.com

If the applicant does not receive a response within 4 weeks, the application will be considered unsuccessful.

All information provided by applicants will be treated in strict confidence and used only for recruitment purpose.