Job Summary
Focusing on credit card portfolio and lending activities e.g., lead to plan & formulate credit cards lending acquisition, portfolio and product and digital channel strategy to uplift customer experience and drive card lending volume growth.

Key Responsibilities 
•    Ability to lead and drive high quality implementation of product & digital channel development and end-to-end execution of lending marketing campaigns to achieve business goals.  
•    Capable in stakeholder management, including frontline (Sales team & Contact Centre), Compliance, Digital team as well as external partners
•    Strong analytical skills to improve customer segmentation and drive innovative marketing initiatives
•    Review, propose and execute Credit Card Personal Loan card portfolio / lending acquisition program to ensure the product competitiveness
      o    Provide recommendation on the products and new initiatives, review product specifications and requirements
      o    Plan and launch new initiatives by providing product requirements and time-integrated plans with relevant counterparts
      o    Analyses launched initiative results by preparing post launch evaluation and reports to monitor business performance
•    Review, enhance the digital User Interface/User Experience (UIUX) / process workflow in order to smoothen the process and reduce turnaround time
•    Works cooperatively with both internal departments (Sales team, Contact Centre, Credit management team) and external partners to ensure smooth implementation of initiatives, system enhancements
•    Handle regular and ad hoc system/control/compliance issues

• University graduate with 7 years+ of experience, at least 5 years in banking industry, candidate with unsecured lending and/or digital sales & marketing experience is preferred
• Creative, agile and sensitive to market trend
• Strong on teamwork with proactive and collaborative manner
• Ability to work independently
• Able to engage and lead the discussion with multiple stakeholders of different levels

Together we:

• Do the right thing  and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle,  continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together,  we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter,  we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance,  with flexible and voluntary benefits available in some locations.
• Time-off  including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working  options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support  through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture  to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation,  one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

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