Responsibilities:

The role is expected to:

• Provide technical support for the Firm's LPMS which consists of Aderant Expert Sierra and Intapp.
• Assist with implementation projects for Aderant Expert and other integrated financial systems, including SSRS reports, Budgeting, Expert Billing and Collections, Time Entry, Paperless Pre-Bills and Generic Importer.
• Provide support for the finance team, administrative staff and external vendors on issues relating to the LPMS.
• Collaborate closely with external (Aderant) and internal IT teams to resolve technical issues and application support.
• Provide technical support for the firm’s clustered SQL environments and develop SQL queries.
• Help maintain user and matter security within LPMS.
• Ability to develop and troubleshoot stored procedures.
• Identify areas for improvement within the Firm’s financial applications and independently propose and execute improvement solutions.
• Customize forms and build inquiries / reports using Aderant Expert customization tools.
• Maintain detailed records documenting procedures and assumptions, methodologies and sources of information employed during the performance of all analytical tasks.
• Work to ensure quality professional product, as well as timely delivery of all work.
• Promote effective work practices, working as a team member.
• Perform other duties as assigned or required to meet Firm goals and objectives.

Experience and Qualifications

• Bachelor's degree in Computer Science, Information Technology or related field
• Candidates with Bachelor’s degree or above in Accounting, Finance with the required experience will also be considered.  
• At least 3 years' experience of experience supporting legal and/or financial software platforms (Aderant, Elite 3E, IntApp).
• Experience implementing and troubleshooting scripts using SQL
• Experience in collaborating with vendors to facilitate application supportability and incident management 
• Ability to interact effectively with people at all organizational levels of the Firm, including effective oral and written communication
• Knowledge of accounting principles, systems, practices, controls and procedures.
• Ability to work independently to research, analyze and troubleshoot complex problems and solutions.
• Excellent organizational skills, effective time-management, ability to handle multiple deadlines in a fast-paced environment and excellent analytical skills.
• Proficiency in Microsoft Office products
• Knowledge and experience with LPMS and financial applications commonly used by law firms is a must. (e.g. Aderant, Elite 3E)
• Ability to articulate complex technologies to non-technical people and help technical people understand the business requirements better.
• Knowledge of SQL is a must
• Strong analytical and problem-solving skills
• Strong written and verbal communication skills in English and Chinese, able to communicate effectively and in a professional manner with all levels of the Firm and outside vendors
• Ability to work in a diverse team environment and effectively support the demanding needs of the Firm
• Must be a self-starter with a high level of initiative
• Strong customer service skills, able to anticipate needs and exercise independent judgment
• Strong attention to detail, organizational skills and the ability to handle multiple projects 
• Maintains confidentiality and exercises discretion
• Ability to prioritize tasks based on importance and urgency  

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