We are seeking a dynamic and passionate Store Manager to join our Hong Kong Retail team. Reporting to the Retail Manager and as our Store Manager, you’re a key team member who inspires and leads your team to create excellent customer experience and drive remarkable results. You will also play a key role in developing high-performing teams by providing strategic support and guidance, making life a little more beautiful for both our customers and employees. Every day will bring new and exciting challenges so get ready to think creatively, work strategically, and continuously explore to lead your store to success. This is your opportunity to bring your passion, share your knowledge, and make your mark at a leading global beauty retailer.

You will shine here if you enjoy…

Driving sales and optimizing store profitability

• Drive sales performance to consistently achieve overall sales budget objectives while ensuring operational integrity and monitoring monthly profitability
• Manage the store P&L with the Retail Manager to ensure sales operations expenses are maintained at the optimal level
• Regularly and effectively communicate store sales plan objectives to store team with enthusiasm and strategies
• Ensure the team is updated with key business initiatives such as marketing, public relations, CRM, merchandise, key product launches, brand promotions and incentives
• Analyze monthly store performance and business trend to cover every aspect of the business including competitor performance and propose business strategies to optimize sales
• Be operationally hands-on as part of the team working on the sales floor to achieve sales and KPIs

Customer Service

• Build and nurture strong relationships with new and loyal customers to achieve CRM KPI
• Coordinate with CRM & Loyalty team to ensure the smooth implementation of Sephora’s CRM and loyalty activities
• Manage and resolve any customer’s feedback and complaints according to our Store Operations Manual and practices in collaboration with other functional teams
• Ensure every team member is coached and motivated to achieve the best customer service standards at all times.

People Management

• Align with GM/Retail Manager on individual and store objectives / KPIs, and share the big picture with store team to engage them in achieving the goals as one team
• Be the ambassador of Sephora DNA to cultivate an environment that inspires and gels the team together
• Plan a well-organized store roster according to daily traffic and sales trend, optimizing the team resources
• Work with training department on store team’s training plans and objectives to upgrade overall store capability to drive business and support individual career development
• Collaborate with HR team to attract and recruit talents into Sephora
• Provide constant appreciative and constructive coaching feedback to the team
• Identify under performance issues and address early with HR Department to rectify behaviors deviate from our performance standard and company policies.
• Conduct annual, half yearly and quarterly individual performance review with the Store team

Store Operations & Stock Management

• Manage stock levels, processes and On-shelf Availability through frequent communication with supply chain team to meet Sephora standards and guidelines
• Ensure that the merchandising guidelines and planograms are followed according to the Merchandising Book and requirements
• Train the team (incl. new joiners) and make sure Store Operations Manual is well-educated and followed through in the store, including cash handling, security, house-keeping procedures, incident reporting, etc.
• Set good examples and be the role model to keep Store Operations Manual alive
• Ensure compliance with LVMH/Sephora audit processes and requirements and make continuous improvement on store standards

We would love to hear from you if…

• You’re passionate about excellent client service, with 5 – 7 years’ experience in store operations, of which 3 years in running a sizable team in a high pace environment, candidate with less experiences will consider as Assistant Store Manager
• You are entrepreneurial and have proven track record in driving sales and profitability despite business challenges
• You inspire trust, integrity, strong influencing and relationship-building skills to manage the various stakeholders
• You are a dynamic team player with ability to positively motivate staff and network locally and regionally to build relationships
• You’re a hands-on leader who loves being on the sales floor to motivate, coach, and help our team members succeed
• You have the passion for attracting, identifying, and inspiring talented employees
• You have good emotional intelligence, communication skills, and the ability to influence team members
• You are a good role model and flexible to work on weekends according to rosters same as everybody else in the store

While at Sephora, you’ll enjoy…

• The people. You will be surrounded by some of the most talented, supportive, and passionate people whom you will be proud to work with.
• The learning. We invest heavily in training for our leaders and employees. Not just product knowledge but building a personalized career plan so that you continue to evolve and build your skills and personal brand.
• The culture. As the leading omni-channel beauty retailer, and part of the LVMH Group, our reach is broad and our impact is global. It’s in the Sephora DNA to champion a world of inspiration and inclusion where everyone can celebrate their beauty.

Sephora is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.

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