The Insurance Product Manager (Specialist) is a key role responsible for managing the entire lifecycle of insurance products, from design and development to marketing and sales. This position requires a deep understanding of the Hong Kong insurance market and the ability to work closely with internal teams and external partners to provide high-quality insurance product services to clients.

Key Responsibilities:

1. Client Needs Analysis and Insurance Product Solution Design:

Conduct in-depth communication and information collection with clients through various channels such as face-to-face meetings, phone calls, and questionnaires to accurately grasp their insurance needs .

Utilize demand analysis tools to identify potential insurance needs for clients in areas such as life and health insurance based on their specific situations .

Customize insurance solutions for clients using professional insurance planning software according to their actual needs and introduce and promote these solutions to them .

2. Product Research and Presentation:

Conduct thorough research on various insurance products available in the Hong Kong market, attending industry seminars and product launches to stay updated on the latest trends and developments .

Collaborate with cross-functional teams to design and develop new insurance products that meet market demands and company strategies .

Organize and conduct roadshows and presentations to introduce insurance product solutions to clients, highlighting their features and benefits .

3. Client Relationship Maintenance:

Establish and maintain long-term relationships with clients, entering client information into the Customer Relationship Management (CRM) system and regularly following up on changes in their insurance needs .

Provide professional insurance consulting services, answering clients' questions about insurance products and addressing any complaints or disputes in a timely manner .

4. Market Dynamics Monitoring and Product Updates:

Continuously monitor the dynamics of the Hong Kong insurance market, including the launch of new products and policy changes, through various channels such as subscribing to industry magazines and attending conferences .

Regularly review and update the company's insurance product library to ensure that the products offered are competitive and meet market demands .

5. Internal Team Collaboration and External Institution Communication:

Work closely with member enterprises of the group company and various departments to provide professional insurance product knowledge consultation and support, as well as insurance solution design support .

Communicate and collaborate with external insurance institutions and insurance claims institutions to ensure smooth理赔 processes and provide support such as product clause interpretation .

Provide planning support for family succession within the group, assessing clients' plans and expectations for family succession and providing professional advice and solutions based on their needs .

Qualifications:

1. Education:

Bachelor's degree or above in insurance, finance, or a related field .

2. Experience and Qualifications:

Possess Hong Kong insurance industry qualifications (IIQE Paper 1, 2, 3, 5) and have 2 years or more of working experience in the Hong Kong insurance industry .

Be proficient in Cantonese and English to meet the work requirements of the Hong Kong market .

Have a good knowledge of insurance products and be familiar with the insurance industry and products in Hong Kong .

Possess strong communication and customer service skills, with the ability to accurately understand and meet clients' needs .

Have good analytical and problem-solving abilities to quickly match the most suitable insurance products for clients .

Demonstrate good team spirit and be able to effectively collaborate with various departments to provide high-quality services to clients .

职位描述：

保险产品管理专员是负责管理保险产品整个生命周期的关键职位，从设计和开发到市场营销和销售。此职位需要对香港保险市场有深入了解，并能够与内部团队和外部合作伙伴紧密合作，为客户提供高质量的保险产品服务。

主要职责：

1. 客户需求分析和保险产品方案设计：

通过面对面会议、电话和问卷等多种渠道与客户进行深入沟通和信息收集，以准确把握客户的保险需求。

根据客户的具体情况，运用需求分析工具，深入挖掘客户在人寿保险和健康保险等方面潜在的保险需求。

根据客户的实际需求，运用专业的保险规划软件为客户量身定制保险方案，并向客户介绍和推介这些方案。

2. 产品研究与展示：

深入研究香港市场上各类保险产品，参加行业研讨会和产品发布会，以了解最新的市场趋势和发展动态。

与跨职能团队合作，设计和开发满足市场需求和公司战略的新保险产品。

组织和开展路演和推介会，向客户介绍保险产品方案，突出其特点和优势。

3. 客户关系维护：

建立并维护与客户的长期关系，将客户信息录入客户关系管理系统（CRM），并定期跟进客户保险需求的变化。

提供专业的保险咨询服务，解答客户关于保险产品的疑问，并及时处理任何投诉或纠纷。

4. 市场动态监测和产品更新：

通过订阅行业杂志和参加行业会议等多种渠道，持续关注香港保险市场的动态，包括新产品推出和政策变化。

定期审查和更新公司的保险产品库，确保所提供的产品具有竞争力并满足市场需求。

5. 内部团队协作和外部机构沟通：

与集团公司各成员企业和各部门紧密合作，提供专业的保险产品知识咨询和支持，以及保险方案设计支持。

与外部保险机构和保险理赔机构沟通协作，确保理赔流程顺畅，并提供产品条款解释等支持。

为集团内部的家族传承规划提供支持，评估客户对家族传承的规划和期望，并根据客户需求提供专业建议和解决方案。

任职资格：

1. 教育背景：

本科及以上学历，保险、金融或相关专业优先。

2. 工作经验和资格：

具备香港保险行业资格（IIQE Paper 1, 2, 3, 5），并有2年以上香港保险行业工作经验。

粤语和英语流利，以满足香港市场的工作需求。

对保险产品有良好的知识，熟悉香港的保险行业和保险产品。

具备较强的沟通和客户服务技能，能够准确理解和满足客户需求。

具备良好的分析和解决问题的能力，能够迅速为客户匹配最合适的保险产品。

具有良好的团队合作精神，能够与各部门有效合作，共同为客户提供优质服务。

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