Responsibilities:

• Deliver a warm and caring customer experience journey to our customers
• Handle incoming customer service inquiries and provide immediate customer support through various online/offline channels such as instant chat, email, text messaging, phone calls and F2F counter service
• Build an emotional connection with customer and concern with one-to-one customer interaction and engagement
• Collaborate with internal departments to deliver excellent service quality beyond customer expectations

Requirements:

• Minimum 2 years' CS related experience
• Passionate team player who is considerate, proactive, with good services attitude and sound communication skills
• With knowledge of investment related products will be an advantage, but NOT a must
• Good command of English, Cantonese, and Putonghua
• Good written communication skills

All applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security.