Job Description:

• Respond to customer support enquires via phone, email or service system
• Provide customer assistance and support over the phone or via remote access
• Keep record of problems, their resolution and document the customer interaction on the system
• Manage IT Helpdesk tickets in a timely manner
• Perform troubleshooting using different diagnostic techniques
• Redirect unresolved issues to the next level of support personnel if needed
• Follow-up with clients to ensure issues are resolved

Job Requirements:

• Certificate or diploma in computer science, information technology, or similar
• Ability to diagnose and resolve basic computer technical issues
• Knowledge of computer hardware and software
• Flexibility to work at shifts
• Excellent interpersonal and communication skills
• Fluent in both written and spoken Chinese and English

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