Summary: The Client Account Specialist is accountable for comprehensive client billing support and assisting Client Account Managers and Supervisors. Duties include:

Responsibilities:

• Handle all billing tasks for assigned attorneys, including distribution, logging, preparation, processing, and mailing.
• Respond promptly and accurately to billing inquiries from attorneys, clients, and staff.
• Mentor and train new billing attorneys as needed.
• Maintain and update the client and matter database.
• Investigate and resolve inquiries regarding previous and current billing.
• Input Financial Arrangements into the accounting system.
• Process electronically billed invoices.
• Organize and prepare past month’s billing for scanning.
• Analyze engagement letters relating to special financial agreements.
• Implement special fee and cost structures.
• Complete other assigned tasks.

Required Skills and Experience:

Essential:

• Proficient in Microsoft Office Suite
• Strong Excel capabilities.
• Experience in full-cycle billing within a legal environment.
• Fundamental understanding of accounting concepts.
• Bilingual in English and Mandarin, with excellent communication abilities.

Desirable:

• 2+ years of relevant experience in billing and client management.
• Bachelor’s degree.
• Prior experience in a law firm.
• Experience with 3E and electronic billing processes.
• Proficient in 10-key data entry.

Key Competencies:

• Strong accuracy and mathematical skills.
• Ability to maintain professional relationships with clients and internal teams.
• Excellent organizational and communication skills.

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