My client is a top international insurance company, currently they are seeking talented Customer Service Advisor (Call Centre) to drive their business.

 *Welcome Fresh Graduate candidates*

*Welcome call centre customer services staff from other industry*

 

Job Description:

 

Handles customer inquiries and complaints regarding all activities in individual Life insurance/ Group Medical/ Pension operation process

 

Responsibilities: 

• Handles customer inquiries and complaints from different channels (Call, Livechat, Email, Letter) regarding all activities in insurance policy Operation process such as Underwriting, Policy Owner Service, and Claims
• Reports problems, potential crisis and complaint to supervisor for service improvement
• Maintain good customer relationship and promote company services
• Makes outbound call to customers for follow-up cases
• Executes empowerment guidelines

Requirements:

• Full Cert of HKDSE/ HKCEE
• Candidate with CS exp. (Call Centre/ Banking/ Insurance/ Telecom, etc.)
• IIQE Paper 1& 3 holder is essential, IIQE 2& 5 is preferred
• Fast Pace with Good Communication Skills
• Good command of spoken and written English and Chinese & PC skills
• Basic insurance knowledge would be definitely an advantage

Interested parties, please click on below button Apply Now. For a confidential discussion, please contact Andy Ho at (852) 2562 8611.