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Assistant Relationship Manager, Customer Contact Centre (Retail Banking Department)

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Assistant Relationship Manager, Customer Contact Centre (Retail Banking Department)

CMB Wing Lung Bank Limited
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Job Highlights

  • Degree holder in related disciplines
  • Minimum 3 years' experience in banking/financial institution
  • Handle inbound and outbound call, process investment and banking transaction

Responsibilities

  • Handle customer enquiry by providing quality service via inbound and outbound call
  • Process customer investment and banking transaction correctly and effectively
  • Participate in enhancement projects of system or AI functions
  • Help deepen customer relationship by cross-selling Bank's services and products
  • Other ad hoc tasks as assigned

Requirements

  • Degree holder in Business/Finance or other financial related disciplines
  • Minimum 3 years' experience in banking/financial institution with sound knowledge of various investment & banking products
  • Passes in the Insurance Intermediaries Qualifying Examinations & Hong Kong Securities & Investment Institute Licensing Examinations
  • Excellent command of spoken and written English and Chinese;  fluency in Putonghua a must

More Information

SalaryN/A (Search your salary info in SalaryCheck)
Job Function
Work Model
  • On-site / At the workplace
Industry
Experience
  • 3 years - 5 years
Career Level
  • Non-management level
Education
  • Degree
Overview

CMB Wing Lung Bank Limited is a Licensed Bank registered in Hong Kong, which is formerly known as Wing Lung Bank. Founded on 25th February 1933, CMB Wing Lung Bank is among the oldest local Chinese banks in Hong Kong. In 2008, CMB Wing Lung Bank was acquired by China Merchants Bank (CMB). In 2009, the Bank has become a wholly-owned subsidiary of CMB. In 2018, the Bank has renamed as CMB Wing Lung Bank.

CMB Wing Lung Bank and its subsidiaries hold multi licenses in banking, insurance, securities, trust and asset management sectors. Serving customers with whole-hearted, the Bank provides comprehensive banking products and services including retail banking, corporate banking and financial markets, etc. Among them, private banking, syndicated loans, bond issuance, financial markets, asset custody and asset management are influential and competitive in the market. At present, the Bank has over 30 branches and business outlets located in mainland China, Hong Kong, Macau and overseas, etc regions. The Bank has nearly 2,000 employees.

Following the motto of “Progress with prudence, service with sincerity", the Bank embraces “Serving with Heart, Quest for efficiency, Caring for sincerity" service value into the daily operation. The Bank strives to build a first-class, innovative and cutting-edge commercial bank in Hong Kong and provides an integrated local and cross-border financial and banking services for customers.

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