Description

OVERALL OBJECTIVES OF THE ROLE

Reporting to the Senior Sales Manager, this position’s main responsibility is to implement initiatives to drive incremental revenue from the existing merchant portfolio to meet business objectives.

Responsibilities

• Meet the assigned revenue targets through structuring and executing new initiatives to generate incremental revenue from the existing merchant portfolio
• Assist in formulating segment strategies to build merchants' portfolio and enhance customer loyalty, as well as implementing various program / offers to sustain portfolio growth and enhance overall merchant experience and stickiness
• Collaborate with cross-functional departments on end-to-end program logistic to ensure the smooth launch of programs
• Analyze and keep track on the program result, conduct post-program evaluation for continuous improvement
• Handle all activities on customer life cycle perspective: retention, migration, attrition prevention and service/products upselling
• Work closely with merchant service hotline and other operation team to review after-sales services process to enhance merchant experience so as to increase merchant loyalty
• Manage merchant relationships and the related business negotiations
• Regular merchant meetings to build an excellent account relationship
  
  

Qualifications And Requirements

• Degree in Business / Marketing or other related disciplines
• 5 years and above sales experience in the financial services industry
• Have good knowledge on customer lifecycle concepts and B2B sales experience an advantage
• Strong interpersonal, negotiation and communication skills
• Excellent command of spoken and written English and Chinese
• Excellent use of Microsoft Access, Excel and other data analysis applications
• Experience in data usage analysis and project management would be an advantage
• Candidates with less experience would be considered as Assistant Sales Manager

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