Responsibilities:

• Handle customer enquiries and complaints.
• Prepare lesson reports for playgroup centers and communicate with them regarding course schedules and client admission issues.
• Arrange for product maintenance, replacement, and appointments with customers.
• Provide premium services at each customer touchpoint.
• Assist the Customer Service Supervisor in preparing reports on service quality.
• Assist with customer events and activities as needed

Requirements:

• Education: Diploma or relevant qualification preferred.
• Skills: Passionate about customer service, with strong communication and interpersonal skills; adept at handling complaints and conflicts professionally and calmly.
• Experience: Minimum 1 year in customer service.
• Relationship Building: Proven ability to build relationships and address customer inquiries effectively; teamwork skills are essential.
• Technical Skills: Proficient in Microsoft Office (Word & Excel).
• Languages: Fluent in Cantonese and English; Mandarin is a plus.
• Working Hours: 9:30 AM - 6:30 PM, 5-day workweek (may include Saturdays).

We offer attractive remuneration package (including 5-day work, 12-20 days annual leave, bank holiday, marriage leave, birthday red packet, health award, performance bonus, staff purchase discount etc.) to the right candidate.

Interested parties can apply with your full resume in MS Word/PDF format with CURRENT salary, EXPECTED salary and the date of availability (applications without such information will not be considered). Please also quote the job title you are applying on your application.

Information provided will be treated in strict confidence and used for recruitment purposes only.

工作類型: 全職

時間：

• 日班
• 星期一至星期五
• 週末

福利：

• 有薪年假
• 員工購物優惠
• 產假
• 醫療保險

補充薪酬：

• 表現花紅

求職申請問題:

• Expected Salary

語言:

• 廣東話 (優先考慮)

All applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security.