This role could be based in Hong Kong or Singapore. When you start the application process you will be presented with a drop down menu showing all countries, please ensure that you only select a country where the role is based

The Business Planning Manager, Chief Client Officer (CCO), will work very closely with the CCO of Wealth and Retail Banking to provide support in areas such as strategy, performance management, communications, project management, event management, and governance. This is a hands-on role which involves close collaboration with the CCO Management Team and stakeholders across our markets, to support execution of CCO near-term priorities as well as longer-term strategy. The candidate needs to display strong business acumen, a deep understanding of the WRB landscape in our key markets, strong communication and interpersonal skills, exceptional attention to detail, as well as an ability to think independently and prioritise.

Strategy

• Support the CCO in the articulation and delivery of strategic initiatives to develop and grow CCO part of the business including
• Develop framework and team structure to drive implementation for key strategic initiatives, enabling timely and disciplined progress
• Formulate key work streams and identifying the tasks across the region
• Identify and leverage synergies between various lines of businesses
• Develop cadence or operating rhythm to enable smooth and timely progress of strategic programme
• Coordinate across all businesses/functions within CCO organisation to follow-up on the business priorities

Business

• Develop, manage and refine key management materials, including Strategy, Business reviews, Cost reviews and key management information
• Support delivery of the business agenda and collective agenda across markets and performance targets
• Work widely across the CCO organisation to develop and prepare key management reviews and information required 
• Prepare briefing notes, speaking notes and supplementary research ahead of key meetings. 
• Undertake specific business projects and ad-hoc requests as they arise day-to-day, in areas such as costs, transformation, culture and employee engagement
• Support the CCO to manage agendas for CCO Management Team meetings, ensuring meeting materials are submitted on time and decisions and actions are documented and tracked to completion
• Organise overseas visits in collaboration with local offices and coordinate logistical matters as required

Communications

• Support the CCO communications agenda, working with CABM on development and execution to ensure effective communication of key messages across WRB business and functions
• Prepare speaking notes and presentation materials for internal and external speaking engagements

People & Talent

• Organise employee engagement events like townhalls, leadership meetings, offsites to drive alignment of shared objectives across business and functions
• Work with HR Business Partner/team to drive people agenda for CCO organisation
• Support talent, conduct, culture, and diversity & inclusion initiatives in WRB

Additional Responsibilities

• Support the CCO’s additional remit or responsibilities e.g. MT co-sponsor; WRB D&I Activities
• Support the CCO in driving special projects as needed

• Education - Bachelor
• Languages - English 

Our Ideal candidate

• 5+ years of Banking experience or management consulting
• Strong business acumen and experienced navigator of the organisation, with a good understanding of Wealth and Retail Banking business and market landscape, especially in our largest markets
• A team player with strong interpersonal skills and collaborative mindset, to influence and work with a wide variety of stakeholders
• Exceptional attention to detail, ability and willingness to take a hands-on approach to getting things done, proactiveness, and ability to anticipate requirements
• Ability to problem-solve and handle ambiguity, including flexibility to adapt to changes and peaks in workload at short notice
• Ability to prioritise and balance between work on broad strategic projects and day-to-day process-oriented tasks
• Strong project management and analytical skill
• Excellent communication skills – oral, written and visual
• Inquisitive mind with the ability to structure, organise or simplify complex information 
• Experience with event management is an advantage
• Experience in Marketing, Digital Sales, Analytics and Client Experience is an advantage

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.