As an Assistant Housekeeper / Housekeeping Lead, you will take on a leadership role in the housekeeping department, ensuring the cleanliness, tidiness, and overall service standards of guest rooms and public areas. This role demands a strong focus on quality control, particularly for VIP and group guest rooms, to meet the highest expectations of our clientele. You will supervise and guide the housekeeping team to maintain consistent service delivery, oversee outsourced services, and ensure seamless operations to deliver an exceptional guest experience.

Responsibilities:

• Manage priorities and establish/implement operating procedures, standards, performance goals, and required administrative tasks within the housekeeping department. Handle budgets, operations, and service improvements to maintain high standards;
• Initiate and maintain effective communication within the team and across other departments;
• Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching the housekeeping team to uphold excellent service standards;
• Monitor and control inventory levels to ensure adequate supplies are maintained;
• Respond to guest inquiries and requests in a friendly and professional manner, including VIP greetings;
• Coordinate work activities with other departments to ensure smooth operations;
• Investigate and resolve complaints regarding housekeeping services and equipment, analyze information, and evaluate results to recommend and implement the best solutions. Escalate issues to senior management when necessary;
• Perform any other duties as assigned by the Senior Operations Manager.

Requirements:

• A minimum of 5 years of relevant experience, with at least 2 years in a supervisory role;
• Strong knowledge of housekeeping operations and procedures;
• Excellent communication and written skills in English, Mandarin, and Cantonese, with proficiency in computer applications;
• Strong organizational, leadership, and execution skills;
• Self-motivated, a team player, and adaptable to new challenges;
• Immediate availability is highly preferred;
• Candidates with less experience may be considered for the Housekeeping Lead role.

For application, please send your full resume and availability to us by clicking “Apply Now”, subject: For applying the position of Assistant Housekeeper / Housekeeping Lead.

工作類型: 全職, 長工

薪酬： $23,000.00至$25,000.00（每月）

福利：

• 牙科保險
• 有薪年假
• 有薪病假
• 產假
• 膳食補貼
• 醫療保險

補充薪酬：

• 13個月
• 年終獎金
• 勤工獎金

Work Location: 親身到場

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