On behalf of our client, a long-established banking group in Hong Kong. We are inviting high caliber team leader to apply the following position to develop their career ladder in professional banking services.

Main responsibilities

• Oversee the team from contact center to address and operate the customer maintenance 
• Supervise the team to resolve customer feedback, including complaints and other special cases in a professional and timely manner
• Work closely with other departments for case investigations 
• Provide guidance and support to all team members to ensure accurate and consistent handling of customer complaints and analyze customer feedback
• Identify areas for improving, and take remedial actions with the relevant departments
• Participate in ad-hoc projects and assignments as instructed by the superiors.

Qualifications

• Degree holder or above in related disciplines
• Minimum 5 years of banking experience in Card and Personal Lending products, with complaint handling role
• Strong leadership with training and coaching skills and possess customer-service mindset with strong sense of responsibility

Interested candidates, please submit your FULL RESUME stating current and expected monthly salary by clicking Apply Now