Customer Service Representative – Hong Kong

CCG Hong Kong is the subsidiary of Certified Collectibles Group (CCG), headquartered in Sarasota, Florida. It is part of the world's leading company for the independent valuation of coins, banknotes/paper money, comic books, trading cards (such as Pokémon or sports cards), stamps and other collectibles. In addition to its headquarters in Sarasota, Florida, CCG has additional offices in Munich, London, Shanghai and Hong Kong.

Since 1987, the CCG companies have certified nearly 100 million coins, banknotes, comic books, video games, trading cards, sports cards, stamps, estate items and related collectibles.

Due to ongoing business growth and the ever-increasing demand for our services, we are looking for an experienced full-time  Customer Service Representative  to join our team in Hong Kong.

In this role you will:

• Answer incoming customer contacts via phone, email, SMS, and other contact channels
• Assist customers with in-person appointments
• Prepare and provide internal and external written correspondence via email
• Improve customer loyalty through the successful overall support of our local and international B2B and B2C customers via email and on the phone (in Cantonese, Mandarin and English)
• Review and coordinate customer orders
• Resolve customer concerns and complaints
• Collects customer feedback and makes recommendations for potential products and/or services to management by analyzing customer needs
• Maintain and update the customer database
• Conduct basic research on collectibles (coins, notes, trading cards) using company online tools, databases and other research materials
• Collaborate closely with internal stakeholders such as accounting, marketing, and logistics
• Support with other administrative tasks as requested by management

What will help you succeed:

• 2+ years of previous customer service/call center experience or relevant experience
• Fluency in spoken and written Cantonese, Mandarin and English (the position requires daily and extensive communication with customers and employees). Further language skills are a great advantage
• You are motivated by helping other people and have already gained experience in customer service
• You possess excellent communication and organizational skills
• You maintain an overview even in stressful situations and impress others with your friendly and confident demeanor
• You have basic knowledge of computer applications (MS Office)
• You are a self-starter, like to take initiative and have a developed sense of urgency
• You strive in an environment of teamwork and flexibility

Travel Requirements:

This position will require overnight travel on occasion throughout the APAC region to attend and support events and trade shows.

More About Us

We invite you to learn more about our company and our services at https://www.collectiblesgroup.com/about-us/

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