To manage/lead new customer/system implementation, being a welcoming party and bridging the sales and operational activities, to ensure smooth onboarding of new or additional business into KN organization and uplift customer experience.

Your Role

To manage/lead new customer/system implementation, being a welcoming party and bridging the sales and operational activities, to ensure smooth onboarding of new or additional business into KN organization and uplift customer experience.

Your Responsibilities

Project Management

• Utilize project management methodology/tools to achieve the project delivery.
• Prepare for regular project status updates to internal/external key stakeholders and make proper escalation to remove roadblocks.
• Pro-actively manage the project scope and report out scope creep or change requests timely.
• Be alert to cost management throughout the implementation cycle.
• Carry out risk management throughout the implementation cycle and locate necessary risk mitigation solutions. Conduct handover procedure during project closure.
• Create lesson-learn post project closure and promote internal sharing.
  
  

Customer Experience Engagement

• Establish and maintain strong customer relationship.
• Pair up with customer project team to deliver a seamless onboarding.
• Conduct regular customer meetings to deep dive into customer requirement/needs.
• Connect customer to various functions/departments within KN.
  
  

Your Skills And Experiences

• Candidate must from global forwarding companies and relate experience in implementation project sector, at least 5 years
• Preferred candidates who had project management experience for 2-5 years.
• Good communication skill in both English and Mandarin
• Business driven, logical thinking and good interpersonal skills
  
  

Good Reasons to Join

We are looking for individuals who have demonstrated skills in consultative selling in the supply chain solutions. In return, you will gain access to professional development opportunities and international exposure in a team-based environment. To find out why Kuehne+Nagel is the best place for a successful professional career, start a conversation with us and click apply today!

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