You will be leading our ISC Operational Key Account Management department, enabling our customers to optimize their supply chains through our order management and sea transportation management solutions.

Your Role

Your primary objective is to ensure retention and growth of existing ISC customers. You will execute our business strategy by minimizing operational risk and operating costs whilst optimizing service delivery and profits across origin. You will do this in close collaboration with a variety of internal and external stakeholders while focusing on the following key objectives.

Your Responsibilities

• To build, empower and inspire a high performing team.
• To develop and maintain strong, trust based relationships with the client and internal stakeholders.
• To enable team to deliver against operational commitments and development plans.
• To ensure audit program governance and maturity while ensuring improvement plans are documented and delivered against.
• To proactively participate in business reviews and ensure supply chain engineering roadmaps create mutual value.
• To drive standardization and scalability of operational processes and control environments.
• To translate structural/recurring issues and risks into functional requirement specifications for the development of new systems, processes, controls, training, policies and facilities.
• To act as support to projects and initiatives relating to improving customer acquisition, implementations, and product/system development.
• To support a holistic approach to the customer experience and ensure operational excellence (CCL empowerment).
  
  

Your Skills And Experiences

• Your proven track record in leadership and focus on operational excellence along with your strong communication skills and customer focus approach will be key to your success.
• You have been selectedfor this role because of your knowledge across our operations and services; because you possess the key attributes we are looking for in this role.
  
  

Good Reasons to Join

We are looking for individuals who have demonstrated skills in consultative selling in the supply chain solutions. In return, you will gain access to professional development opportunities and international exposure in a team-based environment. To find out why Kuehne+Nagel is the best place for a successful professional career, start a conversation with us and click apply today!

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