We are now inviting highly motivated and outgoing individuals to join our team:

Major Responsibilities:

• Familiar with Marriott Bonvoy Loyalty programme and system, to ensure guest satisfaction is met
• Be proactive and attentive to guests needs
• Responsible for daily operation of Guest Relations (Executive Lounge) Team and ensure daily job tasks are properly followed up
• Ensure all guest including VIP’s and Executive Floor guests are welcome and treated exceptionally from arrival through departure.
• Ensure guests in Executive Lounge are greeted, attended to, assist and enhance Marriott Bonvoy member’s Executive Floor guests stay by providing high quality of service and care
• Ensure all guests enquiries are met with prompt, informative yet friendly solution
• Able to perform duties in a supervisory capacity and oversee all aspects of the daily operation of the Executive Lounge
• Provide regular training and guidance to staff members

Requirements:

• Minimum 5 years of relevant working experience in the Guest Relations Officer experience
• Hotel school graduate with Higher Diploma or above is preferable
• Proficiency in written and spoken English & Cantonese and fluent in Mandarin speaking
• Good team player and able to work well with under pressure
• Good complaint handling skills, organizational and strong customer service skills
• Experience in hotel loyalty program is an advantage
• Proficient in the use of Microsoft Office and Front Office System
• Able to work varied shifts, weekends and public holidays.
• Flexibility to work in different section when help are needed

Attractive remuneration package including 5-day work week, Public Holiday, Annual Leave, Duty Meal, Medical and Dental Scheme, Discretionary Bonus and Training Subsidy.

Interested parties please submit your full resume with current & expected salary and contact details to Human Resources Department by clicking the Apply Now button.

You may also contact us via the following contact details:

Address: 310 Gloucester Road, Causeway Bay, Hong Kong

Tel: 2839 3679 Fax: 2504 5736

The Park Lane Hong Kong, Autograph Collection is an equal opportunity employer and we welcome applications from all qualified candidates.

Personal data provided by job applicants will be used for recruitment purpose only and will be treated in strict confidence. All personal data of unsuccessful applicants will be retained for 12 months for future recruitment purpose and will then be destroyed.