Role Summary:

We are seeking a highly motivated and results-driven individual to help manage and expand our Asia Pacific book of business, with a primary focus on Hong Kong, Singapore, Malaysia, and Thailand. This role is ideal for a candidate who is eager to contribute to business growth by managing both potential and existing customers.

The successful candidate will work closely with regional heads and taking responsibility for day-to-day customer inquiries and contract renewals with existing clients. The role requires a balanced focus on all four key markets: Hong Kong, Singapore, Malaysia, and Thailand.

We are looking for someone with solid experience in derivatives trading space, with a sound understanding of commodities and electronic trading, and the ability to build strong relationships in both developed and emerging markets. This role offers an exciting opportunity to work within a dynamic and fast-paced team while gaining exposure to a broad range of technical expertise in trading technology.

Key Responsibilities:

New & Existing Business Development:

• Collaborate with regional sales leadership to identify and execute new sales opportunities and upsell initiatives.
• Conduct regular account servicing activities with key performance indicators (KPIs) in place.
• Support regional leadership in developing strategic relationships with banks, Futures Commission Merchants (FCMs), corporations, and proprietary trading firms.
• Deliver engaging and effective platform presentations to potential clients (training provided).
• Convert customer referrals into sales opportunities.
• Maintain strong client relationships, proactively identifying opportunities to expand market presence.
• Work with regional sales leadership to develop and execute marketing initiatives that increase brand exposure in the derivatives market.

Account Management:

• Develop a deep understanding of clients’ business structures and operational needs.
• Build strong relationships with decision-makers, operations teams, and key power users.
• Provide timely updates on product offerings and services to clients.
• Ensure a consistent on-site presence at key accounts.
• Maintain accurate and up-to-date customer account information.
• Align with customers on growth strategies, both financially and operationally.
• Provide software, market data, and order execution support as needed.
• Assist with billing inquiries and contract clarifications.
• Offer on-site support for key accounts when required.
• Upsell new functionalities and services on CQG platforms to drive user engagement.
• Maintain regular communication with clients to understand their business trends and market conditions that may impact their operations and CQG’s services.
• Proactively address potential cancellations and take preventive measures to retain customers.

Key Processes Owned:

• Customer onboarding and account setup.
• Basic and advanced software tutorials.
• Customer issue/problem resolution.
• Account modifications and enablements.
• Client communications and relationship management.
• Management of customer moves and transitions.
• New and add-on systems sales.
• Value-added service sales.
• Handling service disconnects and upgrades.
• Providing billing and contract explanations.

Qualifications & Experience:

• Proven experience in sales and relationship management within the financial technology sector, particularly across Greater China/APAC.
• Solid knowledge in futures and commodities trading, with prior experience at FCMs, futures exchanges, trading software vendors, or futures/physical trading firms.
• Proficiency in both English and Chinese is essential, as the role involves collaboration with internal teams, international partners, and regional clients.
• Strong understanding of the financial markets industry, including experience selling to and supporting clients in this sector.
• Excellent customer service and client-facing skills with a proactive and team-oriented mindset.
• Self-motivated, able to work independently, and adaptable to a fast-changing environment.
• Strong negotiation skills and ability to manage a diverse range of customer profiles.
• Willingness to travel as needed to support business development and account management initiatives.
• Exceptional organizational, communication, and problem-solving skills.
• Established professional networks in the commodity and futures trading industry across APAC are a plus.

Working Conditions:

• The role is based in a remote office in Hong Kong, with frequent travel required to support business development and account management efforts across the assigned regions.
• Opportunity to gain international exposure by working with a highly diverse global team and managing multinational client accounts.

This role presents an excellent opportunity for an ambitious professional to contribute to a growing business in a dynamic industry while developing expertise in financial market technology and trading solutions.

Interested applications can either apply through Linkedin or email CV to [via CTgoodjobs Apply Now]

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