About FWD Group

FWD Group is a pan-Asian life and health insurance business with more than 12 million customers across 10 markets, including some of the fastest-growing insurance markets in the world. The company was established in 2013 and is focused on changing the way people feel about insurance. FWD’s customer-led and digitally enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience.

For more information, please visit www.fwd.com

For more information about FWD Hong Kong, please visit www.fwd.com.hk/.

The Job

• Design/Revamp Production Support Process and communicate or provide training within IT community

• Facilitate the execution of application Incident/Problem Management and Service Introduction Process

• Assist in driving Service Improvement Initiatives

• Perform Production support Analysis and service control to ensure efficiency and smoothness of daily production support activities.

• Maintain production support quality and facilitate the IT support Teams to manage production tickets achieving high system availability and meeting SLA

• Facilitate Risk incident reporting and follow-thru

The Person

• University degree in Computer Science or equivalent

• Minimum 5 years’ related working experience

• Well versed with MS Excel and Powerpoint skills

• Well developed analytical, problem solving, detail minded and presentation skills

• Strong ability to interact professionally with diverse group of stakeholders.

• Exposure in Risk Management, Incident management, Process Design or Improvement will be an advantage

• ITIL experience will be an advantage

We offer 5-day work, 20-22 days annual leaves, excellent learning & development opportunities and an attractive package to the right candidate.

Information collected will be treated in strict confidence and used solely for recruitment purpose. The company will retain all applications no longer than 24 months of which will be destroyed thereafter. When there are vacancies in any of our subsidiaries, holding companies, associated or affiliated companies of, or companies controlled by, or under common control with the Company during that period, we may transfer your application to them for consideration of employment. We are an equal opportunity employer. We do not discriminate on the basis of race, gender, disability or family status in employment process

All applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security.