Britannia has a great opportunity for an Assistant Claims Manager or Claims Manager to join us in handling Protection & Indemnity and/or Freight, Demurrage and Defense claims (if applicable) for the Britannia Membership covered by the Hong Kong office, which currently includes Hong Kong, Mainland China, Taiwan. We are looking for an enthusiastic individual who is passionate about maritime insurance and will thrive as part of a friendly team.

The role holder will have responsibility for handling allocated P&I and/or FDD (if applicable) claims, and related tasks in accordance to the directions from the Divisional Director Claims and the Claims Department’s manual and guidelines.

You will provide an exceptional claims service to the Club’s Members within designated authority levels which includes:

• Handling P&I claims and assisting the Divisional Director Claims.
• (If applicable) Handling FD&D claims and providing advice on non-contentious issues (e.g. reviewing contracts and charter party clauses).
• Other duties include estimation of files, attending meetings as necessary, meeting visiting correspondents and lawyers and preparation of file notes.
• To assist with the handling of claims occurring in Hong Kong in the capacity of the port correspondent.
• Manage Member contractual reviews including service agreements, terminal agreements, and armed guards contracts etc.
• To provide general advice and assistance as required by the Members.
• To attend and contribute to internal meetings as appropriate.
Ad hoc duties as required.

Knowledge/Experience

• Minimum 2 years of claims handling experience, preferably gained from within a P&I Club, lawyers, ship owners or ships agents.
• Working knowledge and experience of P&I and cargo related claims and capable of managing casualty cases to a high standard.
• Familiar with maritime liabilities.
• Education to degree level or equivalent (maritime is desirable).
• Open to both qualified (Hong Kong / England & Wales) and non-qualified candidates.
• FDD involvement if applicable: If you are qualified, you will also be involved in FDD matters.

Skills

• Computer literate and familiar with all MS Office packages (Outlook, Word, Excel, PowerPoint etc)
• Knowledge of insurance software is desirable e.g., Electronic Document Management System or BPMS System

Competencies

• Communication – ability to quickly assimilate information, establish key issues and to express them effectively and succinctly in writing and verbally.
• Customer focused – recognises the needs of external / internal customers and consistently delivers and meets promises made.
• Judgement – collates the required information, involves the appropriate people to ensure the best decisions are made and subsequently implemented.
• Detail orientated – ability to work accurately with detailed information and work to key dates and/or milestones.

Tindall Riley manages three insurance businesses. The Britannia Group (Britannia P&I), a mutual club that provides protection and indemnity (‘P&I’) insurance and freight, demurrage and defence (‘FD&D’) cover to shipowners and charterers around the world. The Griffin Insurance Association Limited (Griffin), an insurance mutual that provides professional indemnity insurance to broking firms and MGAs around the world. The Wren Insurance Association Limited (Wren), an insurance mutual that provides professional indemnity insurance to architectural practices operating in the UK and overseas. Today, we employ over 300 people globally across 9 offices and have a shared commitment to providing exceptional insurance services for our Members worldwide.

We can offer you a competitive salary and a varied benefits package. We have a hybrid working policy, three days from the office and two days remotely. We are proud of our friendly workplace culture, where we offer ample opportunities to socialise and prioritise wellbeing.

We are committed to the equal treatment of all current and prospective employees. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join Tindall Riley. To find out more visit our websites: tindallriley.co.uk, britanniapandi.com, griffin-insurance.co.uk, wrenmutual.co.uk.

Tindall Riley (Britannia) Hong Kong Personal Information Collection Statement