What You will be Doing
This 24-month program is designed for promising fresh graduates seeking a remarkable career in e-commerce. Joining this program will provide you with unparalleled opportunities to explore and gain invaluable insights. Completing the program will also give you a distinct advantage in career advancement and upward mobility.
The key objective of the Graduate Trainee Program is to develop and foster the potential talents to explore an extraordinary career path in e-Commerce world and become the pipeline of our key future leader. During the program, you would have networking opportunities and mentorship from the leadership team, on-the-job training and take up the role in the assigned department which develops you readily for career progression in commercial field, whilst team attachment experience allows you to enhance your skills in real working environment context and obtain invaluable guidance from e-commerce experts. 
The following Business Units are hiring for Graduate Trainees:

• Customer Service
• Fulfilment – Logistics & Warehouse
• Finance
• Merchant Relationship
• O2O Operation & Management
• Wet Market Express
   

Customer Service

The core function of CS is to provide support to customers, by addressing their inquiries, and building and maintaining strong relationships with them. These insights can drive service optimizations and overall process improvements, ensuring that the company stays competitive and meets evolving customer expectations
Finance
The finance department plays a crucial role in our group's operations. We are responsible for financial planning, budgeting, financial analysis, cash flow management, financial reporting, and ensuring regulatory compliance. 
Merchant Relationship

The Merchant Partnership department serves as the core connection between over 6,800 merchants and various stakeholders. Our mission is to introduce as many products as possible, at the best value, to the markets that we serve. We also work with global suppliers to source the best products directly from around the world. Our team plays an important role in key projects that deal with merchants, such as the 3PL and ThePlace projects.
O2O Operation
O2O Team is responsible for three key business functions: providing convenient pickup service, allowing customers to collect their purchases from HKTVmall, and handling POS sales. By fulfilling the first 2 business functions, our O2O team creates a physical presence for our customers, which is crucial to focus on new customer acquisition and retention.
New Project - Wet Market Express
Wet Market Express department is responsible for the key project: the Wet Market. The Wet Market Express team is committed to offering customers a convenient way to purchase fresh food with the added benefits of “the same price as Wet Markets” and “delivery within 3 hours.” This new service aims to expand customers’ online shopping options and attract a new customer segment.
 
Fulfilment – Logistics & Warehouse
The Logistics and Warehouse Department plays a crucial role in optimizing supply chain operations to meet the dynamic demands of the e-commerce landscape. This department thrives on continuous improvement and excellence, creating a collaborative, forward-thinking environment.
Please refer to this website for more information:
https://hktvcareers.com/
 
Who is our Right Fit

• Undergraduate students from well-recognized universities with less than 1 year’s work experience
• Outgoing, presentable and enthusiastic with a strong sense of responsibility and act persistently to drive results
• With remarkable endurance and courage to face new challenges
• Strong presentation and negotiation skills
• Good command of spoken and written English and Cantonese
• Excellent communication and interpersonal skills
   

Tips for your Application (Introduce yourself and stand out by sharing a video introduction for extra points)
>Create the URL of a maximum 2-minute video to answer the below questions^:
Unsure of what to share in your self-introduction video? Here are some suggestions: 

• Sharing the biggest challenges or hurdles you've faced, and how you've worked to overcome them
• Highlighting the challenges you've overcome and how you've grown from those experiences can give the viewer a better sense of your capabilities, resilience, and potential

Who you are?
In a world of diverse talents, what makes you unique? Share your achievements beyond academics, including experiences and passions that define you. Let recruiters see the real you.
What makes you excited about joining HKTV? 
Share specific aspects of HKTV that inspire you. Demonstrate your passion for HKTVmall and how it aligns with your goals and values
 
What Inspires Your Daily Pursuit of Excellence?
Share the motivation that drives you to improve every day. Tell us about a challenge you’ve overcome that highlights your determination and skills.
^Prepare the video URL link (optional) before you apply! 
 
Application deadline : 16 Mar 2025